Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Norma Bonilla

Horn Lake,MS

Summary

Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments.

Overview

7
7
years of professional experience

Work History

Program Leader

Action Youth America
08.2022 - 12.2023
  • Contributed to increased student success by providing one-on-one support for struggling learners.
  • Collaborated with colleagues to develop interdisciplinary lesson plans, fostering connections between subjects.
  • Assisted in facilitating after-school programs focused on academic enrichment or extracurricular activities such as clubs or sports teams.

Teacher Assistant

Los Angeles Unified School District, LAUSD
11.2022 - 06.2023
  • Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Contributed to increased student success by providing one-on-one support for struggling learners.

Inside Sales Representative

Allstate Insurance Co
05.2021 - 07.2022
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Emphasized product features based on analysis of customers' needs.
  • Created and updated customer accounts with relevant information.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

Sales Associate

Cricket Wireless
02.2017 - 03.2021
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Answered customer questions regarding merchandise and pricing.
  • Engaged with customers to build rapport and loyalty.

Tutor

After School All Stars
07.2016 - 03.2017
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Spearheaded group tutoring sessions to help students struggling in similar areas.
  • Helped students prepare for tests and exams by providing guidance, motivation and encouragement

Education

Bachelor of Arts - Asian And Asian American Studies

California State University Los Angeles
Los Angeles, CA
12.2023

Associate in Arts And Humanities - Ethnic And Minority Studies

East Los Angeles College
Monterey Park, CA
06.2021

Skills

  • Stocking and Replenishing
  • Merchandising Knowledge
  • Sales
  • Product and Service Sales
  • Exceptional Customer Service
  • Sales expertise
  • Excellent people skills
  • Store opening and closing
  • Activity Planning
  • Issue Resolution
  • Relationship Building
  • Product promotions

Languages

Spanish
Professional Working

Timeline

Teacher Assistant

Los Angeles Unified School District, LAUSD
11.2022 - 06.2023

Program Leader

Action Youth America
08.2022 - 12.2023

Inside Sales Representative

Allstate Insurance Co
05.2021 - 07.2022

Sales Associate

Cricket Wireless
02.2017 - 03.2021

Tutor

After School All Stars
07.2016 - 03.2017

Bachelor of Arts - Asian And Asian American Studies

California State University Los Angeles

Associate in Arts And Humanities - Ethnic And Minority Studies

East Los Angeles College

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Norma Bonilla