Norma Bravo
Eastvale,CA
Summary
Results-driven professional with extensive experience in service delivery and team supervision. Demonstrated success in enhancing organizational efficiency through effective multitasking and leadership skills. Committed to delivering exceptional service and fostering positive relationships with Members. Results-driven Service Delivery Representative with strong organizational and decision-making skills. Proven ability to streamline processes and enhance client engagement, ensuring timely support and resolution of inquiries.
Overview
21
21
years of professional experience
Work History
Service Delivery Representative III
Schools First Federal Credit Union
Riverside, California
02.2016 - Current
- Managed Members request
- to ensure timely and accurate responses to service-related inquiries.
- Processed loan applications and verified documentation for accuracy.
- Engaged in conversation with Members to understand needs, resolve issues and answer product questions.
Overnight Stocker
Walmart
Murrieta, California
11.2022 - 07.2024
- Stocked merchandise efficiently, ensuring shelves remained organized and visually appealing.
- Collaborated with team members to streamline stocking processes and improve efficiency.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Lead Financial Service Representative (Floater)
Santa Ana Federal Credit Union
Santa Ana, CA
02.2005 - 10.2011
- Supervised and trained new team members as tellers, call center representatives, and financial service representatives.
- Process numerous daily, weekly, and monthly reports. Worked closely with accounting for any out-of-balance issues in the operations department.
Education
High School Diploma -
Anaheim High School
Anaheim06-1997
Front/Back Office Medical Assistant -
Bryman College
CA07-1998
Skills
- Organizational skills
- Multitasking
- Interpersonal communication
- Decision-making
- Experience in leadership
- Self motivation
Languages
Spanish
Full Professional
Timeline
Overnight Stocker
Walmart
11.2022 - 07.2024
Service Delivery Representative III
Schools First Federal Credit Union
02.2016 - Current
Lead Financial Service Representative (Floater)
Santa Ana Federal Credit Union
02.2005 - 10.2011
High School Diploma -
Anaheim High School
Front/Back Office Medical Assistant -
Bryman College