Norma Cervantes

• Delivered exceptional service to high volumes of daily customers.
• Handled customer inquiries promptly and courteously over phone.
• Communicated orders and special requests effectively with kitchen staff.
• Conducted daily inventory checks to maintain adequate product levels.
• Ensured compliance with health and safety regulations during food handling.
• Executed thorough cleaning duties, including sweeping, mopping, and vacuuming.
• Maintained organized server stations to promote efficient operations.

• Resolved customer complaints in a timely manner while maintaining a professional attitude.
• Participated in training sessions aimed at enhancing knowledge of financial regulations.
• Researched and resolved customer inquiries regarding money transfers.
• Prepared reports detailing transaction volumes, revenue generated.
• Conducted customer service activities in order to facilitate money transfer transactions.
• Greeted customers and answered any questions they had about the store's products and services.
• Processed returns and exchanges of merchandise in accordance with store policies.
• Verified that customers were of legal age to purchase alcohol or tobacco products.

Verified membership eligibility and entered ICD-10 and HCPC codes per CMN regulations.

Reviewed medical records for accuracy and compliance.

Consulted with physicians, nurses, and health plans to facilitate patient care.

Answered service center phone line to assist with inquiries.

Served as liaison among physicians, medical staff, patients, and suppliers to ensure seamless communication.

Conducted continuous follow-up for equipment renewal, denial, and purchase processes.