Norma Cisneros
Bonita,CA
Summary
Detail-oriented medical professional ready to provide compassionate and respectful support to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Diligent and forward-thinking professional with organized and competitive nature focused on always growing customer base and increasing revenue numbers. Persuasive communication style, strategic planning strength and top conflict resolution strengths.
Overview
18
18
years of professional experience
Work History
Pharmaceutical Education Representative
Ashfield/Inizio
06.2022 - 10.2023
- Increased product awareness by conducting informative presentations for healthcare professionals.
- Regularly exceeded quotas through strategic planning and diligent follow-up with potential clients.
- Organized educational events for healthcare professionals to enhance product knowledge and drive prescribing behavior.
- Provided exceptional customer service, addressing concerns and inquiries promptly to ensure satisfaction and foster long-term relationships.
Patient Coordinator
Jeffrey A. Sandler, MD Endocrinology
02.2006 - 05.2022
- Taught patients and families to use at-home medical equipment.
- Facilitated communication between patients and various departments and staff.
- Coordinated training between external vendors and internal staff.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Developed and improved continuing education programs and new employee training on specific health issues.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Education
Bachelor of Science - Health Management
University of Phoenix
San Diego, CA03.2016
Skills
- Presentation skills
- Diabetes education
- Buy and bill
- Medical equipment education
- Clinical instruction
- Order management
- Spanish fluency
- Leadership Qualities
- Effective Time Management
- Team Collaboration Aptitude
- Interpersonal relationship building
Travel
Annual trips to experience new cultures.
Languages
Spanish
Native or Bilingual
Timeline
Pharmaceutical Education Representative
Ashfield/Inizio
06.2022 - 10.2023
Patient Coordinator
Jeffrey A. Sandler, MD Endocrinology
02.2006 - 05.2022
Bachelor of Science - Health Management
University of Phoenix
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