Open To Work
Norma Claudia Burns
Summary
Dedicated mortgage professional with expertise in processing and underwriting, delivering consistent loan closings and ensuring compliance with industry standards. Proficient in managing client concerns to enhance satisfaction and streamline operations, while leveraging bilingual communication to support diverse clientele.
Overview
24
24
years of professional experience
Work History
Onboarding Specialist
CP Insurance Associates
10.2022 - 01.2026
- Onboarded lenders and credit unions into Company software, ensuring smooth integration and user adoption.
- Managed and resolved client concerns to maintain high levels of satisfaction.
- Evaluated all new incoming files and documents submitted to CP Insurance Associates from lending institution customers.
- Received, keyed, researched, and confirmed new collateral and insurance documentation, ensuring compliance and accuracy.
Remote Senior Mortgage Loan Processor
CU Members Mortgage
09.2018 - 06.2022
- Managed pipeline of 15 to 20 loans, consistently closing 15 loans monthly to meet production goals.
- Reviewed and verified all information to maintain accuracy and adherence to lending standards.
- Gathered and organized borrower's application and loan documents to ensure completeness and compliance.
- Calculate income for wage and self-employed borrowers.
- Review title, appraisal, credit, and assets.
- Order a credit check and follow mortgage lending standards.
Remote Conventional Mortgage Underwriter
Citibank
05.2009 - 04.2018
- Reviewed loan applications, financial statements, and credit reports; analyzed collateral reports and calculated debt-to-income ratio to ensure thorough evaluation of borrower eligibility.
- Rendered credit decisions that effectively minimized risk exposure to the corporation.
- Monitored compliance with investor and agency standards to uphold regulatory requirements and ensure loan quality.
Credit Officer
Citi Capital - Ford Credit Commercial Leasing
06.2002 - 04.2009
- Gathered information, investigated credit, analyzed financial statements, and ensured compliance with Citi Capital credit policies and procedures to support informed lending decisions.
- Underwrote credit requests within small to mid-ticket decision ranges, processed account modifications, and conducted annual credit reviews on larger customer relationships to ensure sound credit risk management.
- Interacted daily with program dealers, internal sales personnel, and end-user customers.
- Participated in projects that involved process enhancements and assisted in facilitating special program marketing campaigns.
Education
bachelor's degree - law
University Santa Fe de Guanajuato
MexicoSkills
- Client onboarding process
- Loan underwriting knowledge
- Compliance regulations understanding
- Loan underwriting
- Encompass expertise
- Document management
- Data management
- Process improvement
- Microsoft Office Suite
- Customer service excellence
- Bilingual proficiency
Languages
Spanish
Native language
English
Proficient (C2)
C2
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $75000/yrTimeline
Onboarding Specialist
CP Insurance Associates
10.2022 - 01.2026
Remote Senior Mortgage Loan Processor
CU Members Mortgage
09.2018 - 06.2022
Remote Conventional Mortgage Underwriter
Citibank
05.2009 - 04.2018
Credit Officer
Citi Capital - Ford Credit Commercial Leasing
06.2002 - 04.2009
bachelor's degree - law
University Santa Fe de Guanajuato