Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Norma Cueva Robles

Garden Grove ,CA

Summary

In seek of long-term employment by exceeding company standards and performing to the best of my ability to accomplish career goals while expanding my knowledge and using my experience to perform as a valuable team player. Bilingual employee with 10+ years of experience in Customer Service in seeking long-term employment in the finance industry. Open to learning new skills and adding my 10+ years of collection / call center experience to a company that offers great benefits and job security.

Overview

27
27
years of professional experience

Work History

Coaching Staff Member

Elevo Learning
01.2024 - Current
  • Promoted a safe playing environment by enforcing proper technique usage during practices and games, preventing injuries among students.
  • Collaborated with fellow coaches to design effective practice drills and game plans.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
  • Established a positive team culture by promoting sportsmanship, teamwork, and dedication to personal growth.

Retail Sales Associate

Knott's Berry Farm
05.2023 - 01.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Customer Service Representative

Nomad Footwear
05.2011 - 05.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Processed outbound orders accurately by picking merchandise according to packing slips and preparing shipments for transport.
  • Established safety protocols for warehouse environment, significantly reducing workplace accidents.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Collections Agent

Bally Total Fitness
06.1997 - 07.2009
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Education

High School Diploma -

Lincoln Center
Garden Grove, CA
01.1999

Skills

  • Skilled in Microsoft Office
  • Fast Typing Speed
  • Customer Service-Oriented
  • Data Processing
  • Problem Resolution
  • Professional telephone demeanor
  • Call center experience

Languages

Spanish
Full Professional

Timeline

Coaching Staff Member

Elevo Learning
01.2024 - Current

Retail Sales Associate

Knott's Berry Farm
05.2023 - 01.2024

Customer Service Representative

Nomad Footwear
05.2011 - 05.2021

Collections Agent

Bally Total Fitness
06.1997 - 07.2009

High School Diploma -

Lincoln Center

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Norma Cueva Robles