Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Norma Diaz

St. Cloud,FL

Summary

Dynamic, teamwork and customer oriented professional with administrative support and customer service experience. Self-starter with the ability to work in simultaneous projects. Excellent interpersonal relations with clients and peers. Focused to achieve company goals providing the necessary support to all departments.

Motivated customer service professional with more than 10 years of experience providing top level customer service at all times.

Overview

19
19
years of professional experience

Work History

Business Management Specialist

Hilton Grand Vacations
03.2012 - Current
  • Reconcile accounts receivable and send out invoices periodically.
  • Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
  • Developed comprehensive project plans for successful execution of complex projects within budget and timeline constraints.

Driver, Tile General Labor

J Vazquez Tile, Inc.
05.2006 - 12.2011
    • Obtained daily work orders and completed assigned tasks
    • Sweep, scrape, sand, or chip dirt and irregularities to clean base surfaces, correcting imperfections that may show through the covering
    • Drive company vehicle to deliver products to designated destination.

Sales Associate

Charlotte Russe
07.2005 - 02.2006
    • Assisted customers by providing information and resolving their complaints
    • Helped with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers items
    • General cash handling skills and inventory.

Education

Business Administration, Bachelor Degree -

Polytechnic University of the Americas
Orlando, Fl
07.2009

Skills

    • Operations Management
    • Organizational Development
    • Cross-Functional Teamwork
    • Human Resources Management
    • Client Relationship Management
    • Teamwork and Collaboration
      • Problem-Solving
      • Attention to Detail
      • Dependable and Responsible
      • Computer Skills
      • Organization and Time Management
      • Decision-Making

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Business Management Specialist

Hilton Grand Vacations
03.2012 - Current

Driver, Tile General Labor

J Vazquez Tile, Inc.
05.2006 - 12.2011

Sales Associate

Charlotte Russe
07.2005 - 02.2006

Business Administration, Bachelor Degree -

Polytechnic University of the Americas

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Norma Diaz