Norma Esparza Lua
Sacramento,CA
Summary
Friendly Dental Receptionist dedicated to greet every patient with a smile. Providing detailed customer service and scheduling support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strengths include handling insurance, managing multi-line phone system and addressing patients concerns. Excellent Spanish speaker with Dental term knowledge in both languages.
Highly motivated employee with a strong interest in becoming a treatment coordinator, to grow and develop new skills with the company.
Overview
7
7
years of professional experience
Work History
Dental Receptionist
Elica Health Centers
12.2022 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Provided excellent customer service by promptly addressing patient inquiries via phone, or in-person interactions.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
School Front Office Staff
Hiram Johnson High School
09.2021 - 06.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Housekeeper
Maggie's House Cleaning Services
02.2017 - 02.2021
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Hiram W. Johnson High School
Sacramento, CA06.2022
Skills
- Phone and computer etiquette
- Dental Terminology
- Insurance Verification
- Dental Staff Support
- Payment Processing
- Patient Scheduling
- HIPAA Compliance
- Patient Services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Receptionist
Elica Health Centers
12.2022 - Current
School Front Office Staff
Hiram Johnson High School
09.2021 - 06.2022
Housekeeper
Maggie's House Cleaning Services
02.2017 - 02.2021
High School Diploma -
Hiram W. Johnson High School
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