Charlene Milheirao
Tewksbury,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Dental Receptionist
Andrew Schwartz-Hinds D.M.D
Cambridge, MA
06.2020 - 09.2020
- Managed front desk operations including scheduling appointments, collecting payments.
- Took customer payments and billed insurance companies for remaining balance.
- Monitored supply levels within the office and ordered new materials as needed.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered and managed incoming calls and emails.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Dental Assistant
Donna Ponte Pereira D.M.D
Cambridge, MA
09.2010 - 02.2014
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for the dentist.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentist to review.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on treatment procedures and post-procedure home care.
- Established clean, sterile and welcoming environment for patients.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted hygienist with Perio charting and sanitizing the operatory.
Boston Realty Net
01.2013 - 01.2014
- Showed rental properties mainly in the Boston Back Bay area and explained features and benefits of available apartments
- Facilitated rentals by reviewing listings, accompanying clients to properties and communicating lease terms.
Dental Assistant
Zina Gambacorta D.M.D
04.2011 - 09.2011
- Documented procedures performed and added notes taken to charts.
- Exposed dental diagnostic x-rays.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Prepared dental materials such as amalgam, composite resin, and cements for the dentist.
- Took dental x-rays using digital methods to help the dentist detect tooth decay, cavities and other issues needing to be treated.
- Instructed patients about postoperative instructions
- Educated patients on proper oral hygiene techniques and habits.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Dental Assistant
Periodontics Dental Implants Of Greater Boston
Somerville, MA
09.2006 - 09.2009
- Documented procedures performed and added notes taken to charts.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Gave patients desensitizing agents to prepare for anesthetic administration.
- Provided chair-side assistance during dental surgeries, including passing instruments to the dentist, making sure the doctor had visibility, and suctioning
Real Estate Agent
Advise Realty
Melrose, MA
01.2014 - 2016
- Identified potential buyers through cold calling.
- Showed residential properties and explained features, value and benefits of available homes.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Coordinated appointments to show homes to prospective buyers.
Education
AAA Real Estate Institute
01.2011
Penn Foster
01.2010
Bunker Hill Community College
Middlesex Community College
Skills
- Fluent in Portuguese
- CPR Certified
- OSHA Certified
- X-Ray Certified
- Strong Computer Skills; Proficient in Microsoft Office and Outlook
- Customer Service Oriented
- Self Starter
- Knowledge of Dental Terminology
- Phone and Email Etiquette
- Appointment Confirmation
- Punctual and Reliable
- Adaptive Team Player
- Courteous Demeanor
Related Experience
- Periodontics Dental Implants Of Greater Boston, September 2006- September 2009, Dental Assistant
- Zina Gambacorta D.M.D, April 2011- September 2011, Dental Assistant
- Donna Ponte Pereira D.M.D, September 2010 - February 2014, Dental Assistant
Timeline
Dental Receptionist
Andrew Schwartz-Hinds D.M.D
06.2020 - 09.2020
Real Estate Agent
Advise Realty
01.2014 - 2016
Boston Realty Net
01.2013 - 01.2014
Dental Assistant
Zina Gambacorta D.M.D
04.2011 - 09.2011
Dental Assistant
Donna Ponte Pereira D.M.D
09.2010 - 02.2014
Dental Assistant
Periodontics Dental Implants Of Greater Boston
09.2006 - 09.2009
AAA Real Estate Institute
Penn Foster
Bunker Hill Community College
Middlesex Community College
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