Dima Elali

• Ranked #1 collector in the Florida region with consistently high monthly treatment acceptance and revenue performance

• Maintained top case acceptance rates through strategic education, trust-building, and customized financial presentation

• Guided patients through the full implant treatment journey, ensuring a smooth transition between consult, clinical team, and surgery scheduling

• Recognized with multiple performance achievements for conversion excellence, patient experience, and consult quality

• Built strong relationships with patients, improving confidence and understanding of treatment options and long-term outcomes

• Collaborated closely with surgical, restorative, and administrative teams to optimize workflow and reduce barriers to treatment start

• Managed full follow-up lifecycle, maximizing conversion opportunities and patient retention

• Served as a key contributor to center success, driving revenue growth through consult effectiveness and financial clarity.

• Managed front office operations including scheduling, staffing support, workflow coordination, and patient relations for a busy multi-provider dental practice

• Led treatment presentation and financial arrangements, averaging $300K+ monthly in closed treatment

• Oversaw insurance verification, billing accuracy, and patient financing options to maximize collections and cash flow

• Trained and coached front office team members on customer service, financial presentation, and workflow efficiency

• Supported hiring, onboarding, and performance development for administrative staff

• Implemented systems to improve case acceptance, reduce bottlenecks, and enhance overall patient experience

• Served as primary point of contact for patient concerns, resolving issues with professionalism and urgency

• Opened and developed Livonia, MI location—certified training site within 6 months.
• Ranked #1 in Michigan for balanced scorecard performance and #2 nationwide (over 480 practices).
• Managed HR, staffing, and development for a diverse multi‑provider team.
• Drove patient experience excellence and resolved concerns with urgency and professionalism.
• Oversaw daily operations, sales targets, and performance improvement plans.

• Provided full‑scope general dentistry including restorative, cosmetic, preventive, and surgical procedures.

• Delivered comprehensive general dentistry services in a high‑volume clinical setting.

• Managed operations for a 12‑member team including hiring, training, and performance reviews.
• Developed sales strategies and led vendor‑supplier negotiations.
• Implemented workflow improvements and achieved 93rd‑percentile client satisfaction.
• Maintained 100% accuracy in financial policies and cash management.