Sofia Sousa
Medical Receptionist
Milford,MA
Summary
Certified Medical Laser Technician currently employed as a Medical Receptionist seeking a position with flexible scheduling and a steady-paced environment to enhance skills. Thrives both independently and as part of a team, possesses strong communication skills, and is readily available. Authorized to work in the US for any employer, prepared to contribute expertise and dedication to a new opportunity.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Medical Receptionist
ConvenientMD
2 2024 - Current
- Being the first staff member patient has interaction with, I assist them in properly registering their information and adjusting any financial issues, including health insurance, occupational health services, and any worker's compensation documents.
- With a lot of paperwork, staying organized and maintaining an orderly conduct is a major key point in this position.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained current and accurate medical records for patients.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Laser Hair Removal Technician
Laser Skin Center
04.2022 - Current
- Completed multiple laser procedures in a scheduled appointment style.
- Succeeded in monthly sales ranging from $15,000 to $40,000.
- Would complete desk work, including finalizing sales and inserting tractions smoothly, answering phone calls, scheduling clients for appointments, and logging all sales and messages from missed calls to have all occurrences documented.
- Maintained high safety standards by routinely inspecting and calibrating laser equipment.
- Utilized data tracking systems to monitor patient progress regularly, making adjustments to treatment protocols as needed for optimal results.
- Efficiently addressed any concerns or questions from patients regarding treatments or results.
- Increased client satisfaction by providing personalized treatment plans based on individual needs and goals.
- Assisted in marketing efforts to promote the clinic''s services, attracting new clients through social media and community events.
- Developed strong rapport with patients, fostering trust and open communication during treatments.
Teacher Assistant
Medway Public Schools
02.2021 - 06.2021
- Worked in an after-school Extended Day program.
- Organized activities and helped children enjoy the experience.
- Distributed learning materials such as worksheets, textbooks, and supplemental activities.
- Responded to student needs and questions promptly.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
Sales Associate
TJ Maxx
08.2017 - 06.2018
- Skilled in multiple departments: cashier, sales floor organizing, backroom merchandise stock preparation, and dressing room associate.
- Offered help to many customers to guarantee their satisfaction in their purchases, maintained a fast work pace to keep the store free of clutter, and was a great team player to complete all tasks before closing time.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Nursing
Massachusetts Bay Community College
Wellesley, MA Current -
Medical Laser Technician Certification - Medical Technician
National Laser Institute
Boston, MA 02.2021 - 03.2021
High School Diploma -
Milford High School
Milford, MA 05.2014 - 05.2018
Skills
Fluent in Portuguese
CPR certified
Proficient in Spanish
Front Desk Operations
Patient Registration
Patient Scheduling
Medical Billing
Appointment Scheduling
Medical Terminology
HIPAA Compliance
Insurance Verification
Esthetic Laser Treatment
Childcare
Customer service
Front desk
Medical terminology
Microsoft Excel
Computer skills
Microsoft Word
Time management
Upselling
Esthetic laser treatment
Telephone Etiquette
Certification
CPR Certification
License
Driver's License, 06/01/17, Present
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Laser Hair Removal Technician
Laser Skin Center
04.2022 - Current
Teacher Assistant
Medway Public Schools
02.2021 - 06.2021
Medical Laser Technician Certification - Medical Technician
National Laser Institute
02.2021 - 03.2021
Sales Associate
TJ Maxx
08.2017 - 06.2018
High School Diploma -
Milford High School
05.2014 - 05.2018
Medical Receptionist
ConvenientMD
2 2024 - Current
Associate of Science - Nursing
Massachusetts Bay Community College
Current -
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