Norma Fitzpatrick
J
Gallaway,TN - Tennessee
Summary
Reliable [Job Title] with experience guiding and overseeing team of staff while ringing up customers. Trained, coached and supervised employees by enforcing policies and practices. Quickly responded to customer requests or complaints. Talented [Job Title] with [Number] years supervising employees, controlling merchandise presentation and monitoring transactions. Expert at assigning tasks, maintaining store appearance and operating cash register. Focused on enforcing security procedures and watching daily activities to minimize losses. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Cashier Assistant Manager
Total Truckstop
Stuttgart, AR
05.2004 - 07.2007
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored team members to enhance professional development and accountability in workplace.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Monitored over [Number] employees' day-to-day activities and made plans to rectify issues.
CNA
Zimmerman Nursing Home
Carlisle, AR
08.2003 - 11.2006
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
Education
Associate of Arts - Healthcare Adminstration
University of Phoenix
Tempe, AZ 03.2009 - 01.2011
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ 06.2011 - 03.2013
Timeline
Bachelor of Science - Psychology
University of Phoenix
06.2011 - 03.2013
Associate of Arts - Healthcare Adminstration
University of Phoenix
03.2009 - 01.2011
Cashier Assistant Manager
Total Truckstop
05.2004 - 07.2007
CNA
Zimmerman Nursing Home
08.2003 - 11.2006