Norma Fuentes
202 North Main Street ,SD
Summary
Results-driven human resources leader with expertise in HR policies, employee relations, and compliance. Proven track record in developing training programs and managing recruitment processes to optimize workforce planning. Skilled in labor relations and talent management, delivering strategic HR solutions that align with organizational goals.
Overview
8
8
years of professional experience
Work History
Case Manager
Lutheran Services of Iowa
Iowa
02.2026 - Current
- Coordinated client assessments and developed individualized service plans to address diverse needs.
- Tracked client progress and refined care plans based on ongoing assessments and client input.
- Trained new staff on best practices in case management, fostering a culture of continuous improvement.
- Implemented data tracking systems to enhance reporting accuracy and inform decision-making processes.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Spearheaded outreach initiatives with external agencies and institutions to ensure compliance with established fair treatment standards for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated essential services for clients, resulting in improved overall well-being and se
- Maintained comprehensive health records to support effective patient care through meticulous documentation of interactions and interventions in electronic systems.
Human Resources Consultant
Coopers Farms LLC
Remote - In Iowa
05.2024 - Current
- Led talent acquisition initiatives, streamlining recruitment processes and improving candidate experience.
- Analyzed employee satisfaction surveys to identify improvement areas, driving changes in workplace culture.
- Mentored junior HR staff, fostering professional growth and enhancing team capabilities within the department.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
- Liaised between multiple business divisions to improve communications.
Complex Human Resources Manager (HRBP)
Tyson Fresh Meats
Lexington Nebraska
05.2022 - 02.2026
- Designed and enforced comprehensive onboarding procedures to enhance new employee acclimatization.
- Conducted training sessions on HR policies and procedures to promote understanding and adherence among staff.
- Collaborated with leadership to develop diversity and inclusion programs, enhancing workplace culture.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Streamlined HR processes to optimize efficiency, minimizing reliance on paperwork and manual tasks via automation.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Designed and implemented onboarding sessions and practical training for new hires, ensuring proficiency in job functions and skills.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
- Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
Recruiter Specialist
Tyson Fresh Meats
Dakota Dunes South Dakota
06.2021 - 05.2022
- Established strong relationships with external recruitment agencies for specialized roles.
- Led diversity recruitment initiatives to promote inclusive hiring practices across departments.
- Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
- Negotiated competitive salary packages with candidates, resulting in successful hires who were satisfied with their compensation.
- Provided valuable input during workforce planning discussions by sharing insights on market trends and talent availability.
- Trained new team members on recruitment best practices, ensuring a high level of competency within the team.
- Managed diverse requisition loads across multiple industries, showcasing adaptability and ability to handle high-pressure situations effectively.
- Reduced recruitment costs with negotiation of more favorable terms with sourcing platforms and agencies.
- Increased diversity in new hires by launching targeted recruitment initiatives focused on underrepresented groups.
- Enhanced candidate screening process with development of comprehensive interview protocols, significantly improving quality of hires.
- Hired employees and initiated new hire paperwork process.
Supervisor in Training
Tyson Fresh Meats
Council Bluff Iowa
01.2018 - 05.2021
- Trained new staff on operational procedures and best practices.
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Monitored inventory levels and coordinated restocking efforts to meet demand.
- Collaborated with management to identify training needs and develop targeted programs.
- Established clear expectations for team members, leading to increased accountability and better overall performance.
- Resolved conflicts between team members diplomatically, promoting a harmonious workplace atmosphere.
- Developed employee skills through targeted training sessions, resulting in improved job performance.
- Maximized output by optimizing resource allocation and scheduling tasks strategically.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 2401 employees.
- Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Organizational Psychology
University of New Hampshire At Manchester
Manchester, NH, US10-2022
Skills
- Labor relations
- Corrective action planning
- Unemployment claims management
- Human resource management software HRMS
- Time management
- Problem-solving
Languages
Spanish
Timeline
Case Manager
Lutheran Services of Iowa
02.2026 - Current
Human Resources Consultant
Coopers Farms LLC
05.2024 - Current
Complex Human Resources Manager (HRBP)
Tyson Fresh Meats
05.2022 - 02.2026
Recruiter Specialist
Tyson Fresh Meats
06.2021 - 05.2022
Supervisor in Training
Tyson Fresh Meats
01.2018 - 05.2021
Bachelor of Science - Organizational Psychology
University of New Hampshire At Manchester