Norma Garcia
El Paso TX,TX
Summary
Dedicated dialysis professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Director I
US Renal Care
11.2023 - Current
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures aligned with corporate objectives.
- Produce reports per week to analyze job performance against team goals.
- Served as mentor to emerging leaders, sharing knowledge and expertise while fostering environment of continuous learning and growth.
- Produced operational reports per week to analyze job performance against team goals.
Facility Administrator
US Renal Care
06.2015 - 11.2023
- Mentored junior team members in best practices for facility administration, developing future leaders in the field.
- Improved customer satisfaction by addressing concerns promptly and professionally.
- Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
- Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
Charge Nurse
DSI
03.2009 - 03.2015
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
Education
Master of Science - Nursing
Grand Canyon University
Phoenix, AZ06.2024
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ06.2022
Associate of Science - Nursing
Universidad Autonoma Chihuahua, Mexico
Chihuahua, Mexico09.1988
Skills
- Client Relationships
- Staff Training and Development
- Staff Management
- Meetings and presentations
- Relationship Building
- Employee Recruitment
- Innovation and Creativity
- Customer Satisfaction
- Skilled in [Software]
- Recruitment
- Decision-Making
- Budget Administration
- Operations Management
Accomplishments
- Successfully collaboration with team in the development of catheter reduction project.
- Regional Anemia Management Coordinator
- New Facility Administrator Mentor for the South West Region.
Certification
- Certified dialysis nurse
- Certified FA Mentor
- Licensed RN Texas
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Regional Director I
US Renal Care
11.2023 - Current
Facility Administrator
US Renal Care
06.2015 - 11.2023
Charge Nurse
DSI
03.2009 - 03.2015
Master of Science - Nursing
Grand Canyon University
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Universidad Autonoma Chihuahua, Mexico
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