NORMA GARCIA
El Paso
Summary
Skilled in emotional support and equipment handling, I excelled at Evergreen East Cemetery, demonstrating unparalleled professionalism and teamwork. My adeptness in guest interaction and cultural sensitivity ensured memorable services, significantly enhancing client satisfaction. My background spans healthcare to funeral services, where I consistently delivered compassionate care and efficient service.
Overview
12
12
years of professional experience
Work History
Funeral Attendant
EVERGREEN EAST CEMETERY/ FUNERAL HOME
El Paso
06.2022 - Current
- Transported deceased person from funeral home to church and cemetery for burial
- Performed administrative tasks such as filing documents and answering telephone calls.
- Assisted in the preparation of funeral services including arranging flowers, coordinating with clergy, and setting up chairs and other items as needed.
- Conducted graveside services according to established protocols, providing comfort and solace to bereaved family members.
- Facilitated communication between families and third-party vendors such as florists or caterers.
- Managed guest book entries during visitation hours.
- Organized memorial receptions following funeral services including catering arrangements.
- Maintained a professional appearance at all times while adhering to company policies and procedures.
- Provided compassionate support to grieving families, demonstrating sensitivity and understanding of their needs.
- Demonstrated excellent customer service skills by responding promptly to client inquiries and requests.
- Greeted people at funeral home.
- Performed variety of tasks during funerals to assist funeral directors and to ensure that services ran smoothly and as planned.
- Drove and cleaned funeral vehicles such as cars or hearses in funeral processions.
- Carried flowers to hearses and limousines for transportation to places of interment.
- Closed caskets at appropriate point in services.
Recreational Advicer
Job Corps Center
El Paso
04.2025 - 06.2025
- Collect students signatures
- Do bed rooms check
- Escort students to laundry
- Make sure students maintain room clean
- Provide medication
- Monitor courtyard
- Monitor section
Health Care Assistant
LA FAMILIA HEALTH CO
El Paso
01.2015 - 09.2017
- Helped patients use bathroom or commode and assisted patients with incontinence.
- Provided compassionate care to patients with diverse needs and abilities.
- Demonstrated excellent communication skills when interacting with patients, families, and healthcare professionals.
- Administered medications to clients at scheduled times.
- Prepare meals
Driver/Assistant
CLUB AMIDSTAD ADULT DAY CARE
El Paso
06.2013 - 12.2014
- Pick up clients from home and take them to the Daycare
- Take them back home.
- Take clients to doctors' appointments, casino, grocery shopping and church.
- Entertainment with games, music, and exercise.
- Serve breakfast and lunch.
Education
Certification in Phlebotomy Technician -
Anamarc College
El Paso, TX05.2012
Skills
- Emotional support
- Cleaning and maintenance
- Professional appearance
- Cultural sensitivity
- Equipment handling
- Teamwork and collaboration
- Guest assistance
- Time management
- Multitasking Abilities
- Guest interaction
- Service Excellence
Awards
Service Excellence
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Recreational Advicer
Job Corps Center
04.2025 - 06.2025
Funeral Attendant
EVERGREEN EAST CEMETERY/ FUNERAL HOME
06.2022 - Current
Health Care Assistant
LA FAMILIA HEALTH CO
01.2015 - 09.2017
Driver/Assistant
CLUB AMIDSTAD ADULT DAY CARE
06.2013 - 12.2014
Certification in Phlebotomy Technician -
Anamarc College