Norma Garcia Paz
Elgin,SC
Summary
Focused retail store management professional versed in all aspects of running a store, including opening and closing procedures,banking, merchandising and recruiting. Able to keep operations efficient, productive and on track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
CVS Pharmacy
04.2020 - 11.2025
- Ensured all opening/closing procedures were followed.
- Ensured and maintained guest satisfaction.
- Hired, trained, and coached team members.
- Effectively created and maintained food runner schedule.
- Took bar inventory and ordered from various distributors.
- Ordered FOH operational supplies.
- Paid out or took in cash from tipped employees.
- Maintained accurate petty cash drawer.
- Maintained up-to-date knowledge on all food and beverage items.
- Expedited food tickets and ensured food was delivered quickly and correctly.
- Maintained control and composure during large volumes.
- Used skill and knowledge to resolve any and all conflicts appropriately.
- Understood P&L meetings and offered ideas and observations.
- Understood and followed DHEC safety standards.
- Able to help in any position quickly and effectively.
Store Manager
Rite-Aid Pharmacy
06.2012 - 11.2019
- Ensured all Opening/Closing procedures were followed
- Delivered excellent customer service by greeting and assisting every customer
- Hired and trained staff to deliver outstanding customer service
- Determined staff promotions,demotions and terminated employees
- Maintained an effective and organized work space.
- Wrote Weekly Schedules for all team members following the store's budget
- Merchandising;Setting weekly/Monthly endcaps, Side wings and Seasonal resets
- Inventory management; Completing daily cycle counts, quick picks, Weekly out of stock scans and purge stockroom weekly
- Received Weekly trucks and daily vendor deliveries
- Signing;Hang weekly/monthly sale signs, and put up monthly sign kits and completed daily price changes
- Able to manage every work station with minimal staffing.
- Processed online orders/Bopis as received
- Cash Handling; Reconcile all registers at the end of the night and prepared daily deposits
- Dated Merchandise check completed daily/Weekly list
Education
High School Diploma -
Wakefield High School
Arlington, VA06-1996
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
- Managed a store that exceeded company expectations in every category during the Year 2023,2024
- Exceeded monthly store sales goals 36(2022,2023,2025) months in a row.
Certification
Pharmacy Tech License
Food Manager Certified
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
CVS Pharmacy
04.2020 - 11.2025
Store Manager
Rite-Aid Pharmacy
06.2012 - 11.2019
High School Diploma -
Wakefield High School