Norma Gonzalez
Placerville,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Registered Behavior Technician
ABLE Kids CO
07.2024 - Current
- Implemented individualized treatment plans to enhance skill development in children with autism.
- Conducted data collection and analysis to track progress.
- Assisted in training new staff on behavioral intervention protocols and best practices.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Collaborated with lead behavior analysts to ensure consistency in behavior management strategies.
- Utilized Applied Behavior Analysis (ABA) techniques to promote positive behavioral changes in clients.
Job File Coordinator
SERVPRO of EDH/Placerville
09.2022 - 07.2024
- Managed day-to-day operations of the department including scheduling tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Performed data entry into accounting system to ensure accuracy of financial reporting.
- Reviewed and verified invoices for accuracy and completeness.
- Managed incoming calls while providing information or transferring callers to appropriate personal.
Front Desk Receptionist
Yanks Rv Resort
08.2018 - 12.2021
- Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
- Maintained organized front desk operations, including filing, scheduling, and inventory management.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front End Courtesy Clerk
Safeway
02.2016 - 08.2018
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained cleanliness and organization of front-end areas, enhancing store appearance.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Demonstrated adaptability by assisting in various departments as needed, providing additional support during peak hours or staff shortages.
Education
High School Diploma -
King City High School
King City, CASkills
- Collaboration with professionals
- Data Entry
- Customer Service
- Time management
- Staff training and development
- Documentation and reporting
Certification
- RBT - Registered Behavior Technician
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
ABLE Kids CO
07.2024 - Current
Job File Coordinator
SERVPRO of EDH/Placerville
09.2022 - 07.2024
Front Desk Receptionist
Yanks Rv Resort
08.2018 - 12.2021
Front End Courtesy Clerk
Safeway
02.2016 - 08.2018
High School Diploma -
King City High School