Norma Gutierrez
Marietta,GA
Summary
Great leader, fast learner and team player. My ability to communicate clearly and respectfully in high volume work settings is a quality that I pride myself on. I am seeking a part and potentially full time opportunity at your Marietta location that could accommodate my school schedule and broaden my experience. I have over 4 years of experience handling administrative duties in the service industry. I am fluent in both English and Spanish and look forward to bringing my set of skills to your store.
Overview
5
5
years of professional experience
Work History
Family Nanny
The Phlipsons
11.2020 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Taught children everyday skills and language.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Administered basic first-aid and medication in emergency situations.
- Taught children basic life skills, manners and personal hygiene.
Regular House Cleaner
Multiple
05.2019 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Store Maneger
Tbbar
11.2020 - 12.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Painted By The Bee
08.2018 - 04.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.2021
Skills
- Bilingual
- Fast learner
- Team player
- Managing Multiple Tasks
- Verbal and Written Communication
- Customer Experience
- Leadership
- Outsourcing
- Inventory Control
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
Family Nanny
The Phlipsons
11.2020 - Current
Store Maneger
Tbbar
11.2020 - 12.2022
Regular House Cleaner
Multiple
05.2019 - Current
Store Manager
Painted By The Bee
08.2018 - 04.2020
High School Diploma -
Campbell High School
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