Summary
Overview
Work History
Skills
Languages
Work Preference
Timeline
Generic
Open To Work

Norma Guzman

New Brunswick,NJ

Summary

Experienced Command Center Operator with background in monitoring, analyzing and optimizing operations for diverse industries. Skill set includes advanced knowledge of command center technologies, critical thinking, problem-solving and strong communication abilities. Proven history of improving operational efficiency and contributing to team success through hard work, attention to detail, and quality control diligence.

Overview

2
2
years of professional experience

Work History

Wave Planner

Geodis Logistics
Monroe, Nj
09.2024 - 08.2025
  • Coordinated daily wave planning for efficient order processing.
  • Analyzed inventory levels to optimize warehouse operations.
  • Communicated with cross-functional teams to ensure workflow alignment.

Customer Service Representative

Geodis Logistics
Monroe, NJ
09.2023 - 08.2025
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Managed a high volume of incoming emails and consistently exceeding performance for a response time and resolution.
  • Assisted order fulfillment processes such as tracking shipments.
  • Developed strong problem solving skills through analyzing complex situations quickly while maintaining composure under pressure.

Command Center Operator Lead

Geodis Logistics
Monroe, Nj
09.2023 - 08.2025
  • Monitored real-time logistics operations to ensure smooth workflow and communication.
  • Coordinated responses to operational issues to minimize service disruptions.
  • Utilized tracking systems for inventory management and shipment status updates.
  • Monitored real-time logistics operations using advanced tracking software.
  • Coordinated communication between departments to ensure seamless workflow.
  • Responded to service inquiries and resolved issues promptly and efficiently.

Skills

  • Wave planning
  • Inventory optimization
  • Order fulfillment
  • Real-time monitoring
  • Problem solving
  • Warehouse operations
  • Multitasking
  • Task prioritization

Languages

English
Native language
Spanish
Upper Intermediate (B2)
B2

Work Preference

Work Type

Full TimePart Time

Location Preference

On-Site

Timeline

Wave Planner

Geodis Logistics
09.2024 - 08.2025

Customer Service Representative

Geodis Logistics
09.2023 - 08.2025

Command Center Operator Lead

Geodis Logistics
09.2023 - 08.2025

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