Norma Jean Keefer

Over 8 years of commercial airline experience, I look forward to adding to my already stellar reputation as a flight attendant, another level of service standards

• I have loved every moment and will enhance the luxury jet travel industry with exemplary demonstrations in service, safety and guest comfort with the intent to exceed every expectation
• You will find that I am the upper 20% who will do 110%
• My peers consider me to be responsible, responsive, proactive, outwardly and inwardly positive, helpful, prepared, knowledgeable and a team player who is always early, never late
• They will also agree that I am resourceful and a master at de-escalation
• Promoted company brand values by presenting a polished image and upholding high standards of professionalism at all times.
• Developed rapport with frequent travelers, creating a sense of familiarity and loyalty among clientele.
• Facilitated smooth boarding process for VIP clients, maintaining utmost professionalism and discretion.
• Managed inventory of in-flight supplies, ensuring adequate stock levels for each journey.
• Conducted post-flight evaluations to identify areas for improvement in both personal performance and overall guest experience.

• Effective CRM with crew, pilots and GSM
• Exceeds company goals in Customer Satisfaction Surveys
• Handle Medical Emergencies with competency, urgency and follow up with required reports
• Fly as Lead Position approximately 90%
• Responsible for Safety Briefings, On Board Service, Greeting Guests, Safety Compliance, Food and Alcohol Service, Announcements, International Travel Documents
• Report Safety Non Compliance, Equipment and General Awareness
• Guest De-Escalation
• Maintain company brand awareness