Kelly McGinnis
Fort Lauderdale,FL
Summary
Adept at navigating high-pressure environments. Elevated guest experiences through expert wine and food pairing with impeccable service. Strong communication and detail-oriented approach enhanced team performance and customer satisfaction. Demonstrating exceptional customer service and food safety knowledge. Consistently maintained excellence in fine dining settings. Knowledgeable in mixed drinks and bar service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Corporate Flight Attendant
Prime Jet
08.2024 - Current
- Demonstrate proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- properly plated meals to the highest standard and made them look elegant.
- Used excellent customer service skills in addressing passengers' needs.
Fine Dining Server
Boatyard
11.2018 - 07.2024
- Handle high-pressure situations with composure, maintain excellent service standards especially during busy shifts.
- Exhibit strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintain clean and welcoming dining environment, ensuring a positive guest experience.
- Remain calm and poised when dealing with difficult customers or during busy shifts.
- Keep server areas clean and stocked to increase efficiency while working tables.
Fine Dining Server
Kaluz Restaurant
01.2018 - 10.2018
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Cocktail Server
Timpano Chophouse
12.2016 - 01.2018
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Education
Business
Florida Gulf Coast University
Fort Myers, FL05.2015
Skills
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
- Tableside Etiquette
- Flexible Schedule
- Fine dining experience
- Food safety understanding
Timeline
Corporate Flight Attendant
Prime Jet
08.2024 - Current
Fine Dining Server
Boatyard
11.2018 - 07.2024
Fine Dining Server
Kaluz Restaurant
01.2018 - 10.2018
Cocktail Server
Timpano Chophouse
12.2016 - 01.2018
Business
Florida Gulf Coast University
TRAINING
Flightess Business Aviation
Hospitality
May 2024
Aircare International FACTS
Emergency Procedures Training
May 2024
Aircare International FACTS
Gulfstream Evacuation Crew
Member Training
May 2024
Aircare International FACTS
AHA CPR/ AED& First Aid
May 2024
Aircare International FACTS
AIRCRAFT EXITS
- Gulfstream GII, GIII, GVI, GV, G550, G650
- Hawker Exit
- Type II Citation OWE
- Falcon 7X, 8X, 900, 2000
- Challenger/Global
- Learjet 45/55/60
references
- Deja Pagan Boatyard 917-831-6930
- Ryan Perez Kaluz 954-277-2209
- Kaye Weldon Rennia Aviation 954-600-0693