NORMA JEAN ARELLANO
Edna,USA
Summary
Accomplished Health Care Superior Aide at Hands on Living Inc., adept in providing exceptional patient care and support. Leveraged honed analytical skills and strong interpersonal abilities to enhance patient quality of life and streamline care processes. Achieved significant improvements in patient satisfaction and care continuity through proactive problem-solving and effective communication.
Overview
17
17
years of professional experience
Work History
Health Care Superior Aide
Hands on Living Inc.
Richmond, Tx
12.2021 - Current
- Reported unusual behavior for improved care continuity.
- Assisted with activities of daily living to improve the patient's quality of life.
- Used initiative to respond quickly in emergency situations.
- Prepared meals according to the dietary requirements of each patient, considering allergies, or preferences.
- Provided emotional support to patients and families during difficult times.
- Administered medications as directed by the nurse or physician, within the scope of practice.
- Supported patients with advanced mobility and personal hygiene needs.
- Offered support, companionship, and stimulation through conversation and recreation.
- Performed hands-on service tasks in assigned areas to successfully fulfill goals and objectives.
Quality Control Technician
Greenleaf Nursery
El Campo, Texas
02.2012 - 12.2021
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Evaluated product performance by conducting tests such as functional testing, stress testing, and burn-in testing.
- Maintained accurate records on product inspection results and reported findings to management team.
- Developed corrective action plans when needed to resolve quality issues.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
Lead Packer
Berry Plastics
Victoria, Texas
08.2008 - 02.2012
- Promoted customer satisfaction, following packaging specifications, and production standards.
- Palletized completed orders, applying the correct stacking pattern and weight limits.
- Kept a productive pace to accommodate machine output levels.
- Supported quality control efforts, inspecting products, and packaging materials.
- Communicated effectively with coworkers to ensure smooth operations in the packing department.
- Trained new employees on proper packing techniques and procedures.
- Operated machinery, such as pallet jacks or forklifts, to move heavy items.
- Utilized computers or handheld devices for tracking inventory and processing orders.
- As a lead, I was in charge of rotating and relieving my 7 - 8 coworkers for breaks and lunches.
Customer Service Representative
Startek
Victoria, Texas
07.2007 - 08.2008
- Maintained customer records by updating account information in the database.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Managed difficult customer situations with professionalism and empathy.
- Answered customer inquiries via phone, email, chat, and email.
- Processed customer exchanges, refunds, and bill adjustments to correct product or service problems.
- Navigated multiple computer systems, and utilized search tools to find information.
- Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Diploma -
Memorial High School
Victoria, Tx05.2005
Skills
- Appointment management
- Housekeeping support
- Daily living support
- Special needs education
- Scheduling appointments
- Honed analytical skills
- Honest problem-solving skills
- Bookkeeping
- Scheduling
- Call handling
- Quickbooks
- Strong interpersonal skills
- Proofreading documents
- Resourceful
- Multi-line phone proficiency
- Excel spreadsheets
- Self-starter
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Health Care Superior Aide
Hands on Living Inc.
12.2021 - Current
Quality Control Technician
Greenleaf Nursery
02.2012 - 12.2021
Lead Packer
Berry Plastics
08.2008 - 02.2012
Customer Service Representative
Startek
07.2007 - 08.2008
Diploma -
Memorial High School
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