NORMA KREPPS
Grand Junction,CO
Summary
Dynamic professional with extensive experience in retail management at GameStop and a strong background in financial processing at Mesa County. Proven ability in brand messaging development and shrink management, coupled with exceptional coaching skills. Recognized for enhancing team performance and driving customer satisfaction through strategic training and hands-on support.
Overview
26
26
years of professional experience
Work History
Treasurer Technician
Mesa County
Grand Junction , CO
05.2024 - Current
- Process fees and provide information related to property taxes, mobile home authentications, bankruptcies, certificates of taxes due. Performs and tasks related to releases of deeds of trust and provides information in regards to the foreclosure process and foreclosures.
Senior Retail Manager
GameStop
Grand Junction, CO
04.2004 - 04.2024
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Oversaw employee performance, problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Retail Store Manager
Kay Bee Toy Store
Grand Junction, CO
01.2000 - 04.2004
- Created and maintained staff training program that featured best practices for customer service.
Education
Fine Arts And Sociology
Colorado Mesa University
Grand Junction, COSkills
- Brand messaging development
- Shipping operations
- Shrink management
- Employee development
- Self-Directed
- Flexible and adaptable
Timeline
Treasurer Technician
Mesa County
05.2024 - Current
Senior Retail Manager
GameStop
04.2004 - 04.2024
Retail Store Manager
Kay Bee Toy Store
01.2000 - 04.2004
Fine Arts And Sociology
Colorado Mesa University