Norma Larkin
Huntsville,AL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Brevard Skin And Cancer Center
Brevard Skin And Cancer Center
Rocledge, FL
10.2022 - 06.2024
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scanned paper records into digital format.
- Pulled patient charts for upcoming appointments.
- Developed relationships with customers through friendly interactions over the phone.
- Assisted in developing a workflow process for data entry into the EHR system. All Script.
- Provided translation services for non-English speaking patients on occasion.
Bartender/Server
Grand Cypress Hyatt Resort
Lake Buena Vista, FL
01.2016 - 03.2020
- Greeted customers and provided excellent customer service.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Explained menu items and suggested appropriate options for food allergy concerns.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
Esthetician (Contractor)
Mission Inn Country Club
Howey In The Hill, United States
11.2015 - 12.2018
- Promote spa/salon services and retail
- Provide Client regiments to continue treatment
- Administered treatments to more than 15 clients per week
- Performed advance skincare treatment, chemical peels, Microdermabration, Hydra Facials
- Analyzed skin condition and made appropriate product recommendations.
Education
Associate of Arts - Diploma In Aesthetician Skin-care (976 Clock Hours)
Florida College of Natural Health
Skills
- Courteous with Strong Service Minds
- Computer Skills
- EMR Software
- Phone and Email Etiquett
- Menu Memorization
- Creative Mixology
- Point of sale systems
- Honest and Dependable
- Liquor Law Compliance
Languages
Spanish, Native or Bilingual
Timeline
Brevard Skin And Cancer Center
Brevard Skin And Cancer Center
10.2022 - 06.2024
Bartender/Server
Grand Cypress Hyatt Resort
01.2016 - 03.2020
Esthetician (Contractor)
Mission Inn Country Club
11.2015 - 12.2018
Associate of Arts - Diploma In Aesthetician Skin-care (976 Clock Hours)
Florida College of Natural Health
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