Norma Larkin
Hunstville,AL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Tireless Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences.
Overview
10
10
years of professional experience
Work History
Brevard Skin And Censer Center
Dermatology And Skin Surgery Center
10.2022 - 05.2024
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Streamlined communication between patients and healthcare providers for efficient appointment scheduling and followups.
- Completed clerical duties and tasks for clinic administration.
- Transcribed and entered patient medical information into electronic medical records systems. using EMR, EHR, All Scripts
Receptionist
Loving Hand Grooming
10.2020 - 09.2022
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Troubleshot copy machines and printers and scheduled service as needed.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Waitress/Main Bartender
Grand Cypress Hyatt Resort
01.2016 - 03.2020
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Bussed and reset tables to keep dining room and work areas clean.
Banquet Server
Mission Inn Country Club Resort
05.2014 - 11.2016
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared serving and appetizer trays and set tables at diverse events.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Education
Associate of Arts - Medical Esthetician
Florida College of Natural Health
Maitland, FL03.2015
Skills
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Computer Proficiency
- Customer Service and Rapport
- Menu Memorization and Presentation
- High-Volume Dining
Timeline
Brevard Skin And Censer Center
Dermatology And Skin Surgery Center
10.2022 - 05.2024
Receptionist
Loving Hand Grooming
10.2020 - 09.2022
Waitress/Main Bartender
Grand Cypress Hyatt Resort
01.2016 - 03.2020
Banquet Server
Mission Inn Country Club Resort
05.2014 - 11.2016
Associate of Arts - Medical Esthetician
Florida College of Natural Health
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