Norma Lopez
Fresno,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Loan Processor
Lobel Financial
Fresno, CA
05.2022 - Current
- Work with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensure accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assist clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewe loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepare documents for underwriting by verifying client income, credit reports, and other information.
- Promote a positive work environment through effective communication skills and teamwork initiatives.
Team Leader Manager
Target
Fresno, CA
11.2000 - 03.2018
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Assisted with screening applications and interviewing potential employees.
Education
Diploma -
Fresno High School
Fresno, CA1995
Skills
- Data Entry
- Teamwork and Collaboration
- Information Verification
- Application Review
- Customer Service
- Problem-Solving
References
- Alma Cortez-559-307-2438
- Lynda Marmolejo-559-908-5871
- Bridgette Serrano-559-977-7170
Timeline
Loan Processor
Lobel Financial
05.2022 - Current
Team Leader Manager
Target
11.2000 - 03.2018
Diploma -
Fresno High School