Norma Murray
Greenville,NC
Summary
Results-driven professional with a solid background in customer service and a track record of improving customer satisfaction. Skilled in maintaining organized workspaces and ensuring compliance with safety standards. Detail-oriented with strong multitasking and planning abilities, ready to support team objectives. Eager to apply proactive attitude and effective communication skills in a collaborative environment.
Overview
35
35
years of professional experience
Work History
Cashier Clerk/Bakery Clerk/Supplement Income
Harris Teeter(VA)Kroger(OH) Food LION(NC) Harris T
Greenville, NC
07.2024 - Current
- Provided outstanding customer service by engaging actively and answering product questions.
- Operated cash register efficiently, processing cash, checks, credit cards, and gift cards accurately.
- Assisted customers with locating specific products while fostering a welcoming environment.
- Maintained organized, clean workstations during shifts to support safety and efficiency.
- Packaged bakery goods for customer convenience, enhancing checkout experience.
- Collaborated closely with team members to enhance bakery workflows and efficiency.
- Produced large quantities of cookies to fulfill store demand and support sales.
- Set up fresh baked goods attractively in display areas to highlight specials.
EKG Technician
UVA Medical Center
Charlottesville, Virginia
06.2024 - 12.2025
- Performed EKG tests on diverse populations, including neonates and elderly patients.
- Guided proper positioning to enhance patient comfort and cooperation during EKG tests.
- Clearly explained procedures during blood pressure monitoring and heart monitor setup to ensure patient understanding.
- Upheld sterile laboratory standards through consistent sterilization of instruments.
- Procured and managed supplies to maintain uninterrupted EKG testing operations.
Benefit Counslor
Teleperformance
Killeen, Texas
06.2020 - 01.2024
- Provided one-on-one counseling to address individual benefits inquiries.
- Researched and responded to complex members inquiries regarding benefit plan provisions, claims status, eligibility requirements, and other related topics.
- Resolved members' inquiries related to benefits and claims, ensuring clarity and satisfaction.
- Assisted members in understanding benefits options and enrollment processes.
- Educated members on benefit options, empowering them to make informed choices for their retirement and family needs.
- One member called in to withdraw all his money from his retirement account. This was to buy the family home they rented for 17 years. After verifying the member I researched the member's account. After so many years members are entitled to receive a partial cash back of their funds. In some cases it is more than they have in their accounts. This member had almost enough in his account to buy the home. I educated him after reviewing your account I see your are entitled to receive a cash back amount of you retirement account. I went over the numbers. He was excited. His family was excited. If you do a withdraw of your funds you will close your account and you will loss all your benefits. If you take the cash back offer, not only are you entilted to get all of your money out of your account you will also receive $1001.00 every month for the rest of your life as your retirement amount. There where other offiers I went over. This one was the best because he was able to receive all his money to buy his home and get a retirement amount. By just withdrawing his retirement he would loss out on the $1001.00 per month for the rest of his life. I took the time to service this member, not send him the withdraw papers. I researched and educated. He choose his plan.
- Guided families of deceased members through necessary procedures, clearly outlining steps and requirements for documentation.
Home Aid Manager
Mona Toegroen
Arcadia, CA
03.2000 - 09.2002
- Managed household accounts, coordinating payments for staff and services to maintain operational efficiency.
- Oversaw financial accounts, ensuring timely payment of bills and credit card obligations.
- Prepared checks for Mona’s signature while maintaining detailed financial logs.
- Arranged transportation for outings to appointments and social functions, supporting social interaction.
- Prepared and served family-style meals to foster family bonding and shared experiences., creating opportunities for shared mealtimes.
- Read daily updates on news and community events to keep Mona engaged.
- Conducted light cleaning tasks to maintain a clean and organized living space.
- Participated in chair exercises and enjoyed watching favorite shows together.
CNA/Aid/Not sure of Title
Concord Home Health Services/ I think
Pasadena , CA
02.1999 - 02.2000
- Assisted clients with daily living activities, promoting independence and comfort.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted residents with walking to promote mobility and independence. with or without self-help devices.
- Communicated effectively with families regarding patient status and care plans.
- Collaborated with nursing staff to implement individualized care strategies for clients.
- Administered medications under supervision of a licensed nurse.
- Monitored patient during 24-hour monitoring overnight stays.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
EMT-A Voluteer
Hillandale Fire Department
Silver Spring, Maryland
06.1991 - 03.1994
- Administered first aid and CPR under high-pressure conditions with precision.
- Responded promptly to emergency calls, ensuring patient safety during transport.
- Transported patients to healthcare facilities while continuously monitoring and documenting vital signs.
- Operated emergency vehicles cautiously to ensure safety for patients and first responders.
- Ensured medical equipment compliance and operational readiness through regular maintenance and inspections.
- Documented patient assessments and treatment plans accurately and thoroughly.
- Trained new EMTs in protocols, procedures, and safety practices effectively.
- Conducted public education on basic life support and emergency preparedness techniques to enhance community safety.
Education
Associate of Arts - General/ Administration of Justice (AS Also)
Pasadena City College
Pasadena, CA05-2006
Some College (No Degree) - EKG Technician/ Pharmacy Technician
Centeral Texas College
Killeen, TXSome College (No Degree) - EMT-A
The Community College of Baltimore County
Catonsville, MDSkills
- Customer service excellence
- Cash handling
- Customer engagement
- Product knowledge
- Inventory management
- Attention to detail
- Work ethic and integrity
Timeline
Cashier Clerk/Bakery Clerk/Supplement Income
Harris Teeter(VA)Kroger(OH) Food LION(NC) Harris T
07.2024 - Current
EKG Technician
UVA Medical Center
06.2024 - 12.2025
Benefit Counslor
Teleperformance
06.2020 - 01.2024
Home Aid Manager
Mona Toegroen
03.2000 - 09.2002
CNA/Aid/Not sure of Title
Concord Home Health Services/ I think
02.1999 - 02.2000
EMT-A Voluteer
Hillandale Fire Department
06.1991 - 03.1994
Associate of Arts - General/ Administration of Justice (AS Also)
Pasadena City College
Some College (No Degree) - EKG Technician/ Pharmacy Technician
Centeral Texas College
Some College (No Degree) - EMT-A
The Community College of Baltimore County