Norma Murray
Greenville,NC
Summary
My objective is to obtain a position where I can use my knowledge and experience with life creativity to help grow our community. Along with being part of a caring professional team.
Customer-savvy Customer Service accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Baker/Cashier
Harris Teeter/Kroger/Food Lion
Virginia/Ohio/North Carolina
10.2024 - Current
- Monitored baking schedules to ensure timely completion of orders without compromising quality.
- Collaborated with team members to streamline production processes, increasing efficiency in the kitchen.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Created appealing displays to showcase products in bakery.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Increased customer satisfaction with friendly and efficient service.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished bakery items in display cases.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Cardiology Technician 2
UVA Medical Center
Charlottesville, VA
06.2024 - 12.2025
- Care for patients with sincere concern: Using EPIC system to pull up patient information, exam information, Date of birth, address, and other information that may be needed. Both at Fontaine Research Center and UVA Medical Center. Calling patients to exam rooms to apply heart monitors, Blood pressure study equipment, and doing EKG/ECG’s. Record start and end dates of study, with information needed. Contact via phone call or email, Doctors and patients when needed for studies and reports. Using other programs- to send reports: Heart Monitors, EKG, BP studies to doctors needed to diagnose Patients studies.
- Assisted in the preparation and maintenance of cardiac equipment for optimal performance.
- Enhanced cardiology department efficiency by streamlining processes for scheduling and conducting EKGs.
- Maintained up-to-date knowledge of industry advancements through regular training and participation in relevant workshops.
- Supported physicians in making accurate diagnoses by providing detailed reports on patients'' cardiovascular health.
- Reduced wait times for appointments by optimizing scheduling practices based on individual technician availability and expertise.
- Safeguarded patient privacy rights by adhering to strict confidentiality policies when handling sensitive health information.
- Increased patient satisfaction by consistently providing compassionate care throughout all interactions.
Benefit Counselor
Teleperformance/ Campaign Teachers Retirement System
Killeen, Texas
06.2020 - 01.2024
- With excellent communication skills; Pleasant, positive, sincere, and uplifting. Having Incoming/Outgoing calls from/to members to provide them with the best Professional services. Helping members of the Teacher’s Retirement System of Texas with plans for their retirement; Getting detailed information via computer programs. Through education of income, benefits, insurance, and annuity eligibility dates. Active listening, and accurate record-keeping through computer programs. Reviewing financial information with members and doing calculations. Request various documents as needed and arrange appointments for members to come into the office or over the phone, video appointments as well. Work with the members with their best interest at heart.
- Provided guidance to clients on retirement benefits and options for optimal decision-making.
- Assisted in simplifying complex pension plans, enhancing client understanding and satisfaction.
- Conducted one-on-one consultations, addressing inquiries and clarifying benefits eligibility criteria.
- Supported employees during major life events like births or marriages by guiding them through relevant benefits updates or adjustments.
- Provided knowledgeable advice on benefits matters such as eligibility and coverage.
- Answered questions and built interest with friendly and knowledgeable support.
- Provided comprehensive support to retirees, ensuring smooth transitions from active employment into retirement status regarding their benefits options.
- Explained advantages and limitations of different benefit programs and policies.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into [Software].
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Event Specialist, and Auditor
Advantage Solutions
Santa Clarita, CA
09.2018 - 01.2020
- Excellent communication skills; Greeting and engagement of customers with sincere smiles to encourage sales through live product demonstrations. Clearing stocked shelves with the sales of the products was achieved.
- Do audits by checking for proper setup of displays, and advertisement. Record findings and send report in.
- When doing events for food or drink tasting be responsible for event display setup, as well as take down, cleaning and accurate post-event reporting.
- Going to the event venue, and find the Manager introduced myself as the Event Specialist to get directions to where my items are located (received) needed for the day’s event and where he/she would like me to set up.
- Able to work independently as well as taking directions from managers.
- Coordinated event logistics, ensuring seamless execution from planning to on-site management.
- Developed and maintained relationships with vendors to optimize event services and offerings.
- Implemented marketing strategies to enhance event visibility and attendee engagement.
- Managed budgets effectively, ensuring cost control while delivering high-quality events.
Administrative Sales Assistant
Kady Real Estate
San Dimas, CA
06.2016 - 08.2018
- Outside field work, Meeting with owners, managers of Mortgage companies: distribute fliers to mortgage companies to promote Kady Real Estate; field work pertaining to scouting for a new office.
Fine Jewelry Sales Associate
Macy’s Department Store
Pasadena, CA
10.2003 - 02.2011
- Responsible for opening and closing the department, including alarm system shut off and turn on. Opening safe, counting/ recording the fine jewelry in stock and on display. Responsible for the cash registers, balancing receipts, counting money on opening and closing, turning money and receipts, till reports into the department that takes them at closing.
- Meeting our customers’ needs; Greet them with a smile; make suggestions for purchases by asking questions about their purpose for visiting the store. Notice things about the customer that will help with making additional suggestions. Handle payment transactions for the customer purchases. Check, card or cash.
- Complete fine jewelry stock counts; record count in logbooks; create artful arrangements and displays of inventory to attract customers.
- Promote the selling of special merchandise and up-sell that merchandise.
- Responsible for achieving and exceeding personal sales goals with rewards received.
- Open and close department; set alarms and secure jewelry safe.
- Won an ESQ watch for Top Sales, By Movado Swiss made.
- Received Top Sale Bonuses, Awards
- Cultivated strong customer relationships through personalized service and expert product knowledge.
- Managed inventory levels, ensuring timely restocking of fine jewelry displays.
- Executed visual merchandising strategies to enhance customer engagement and sales appeal.
- Assisted customers in selecting jewelry pieces that align with their preferences and occasions.
- Resolved customer inquiries and concerns, fostering a positive shopping experience.
- Led team initiatives to improve overall sales performance and customer satisfaction levels.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Championed exceptional customer service standards within the team as a role model for fellow associates, leading by example in all interactions with clients.
- Assisted with inventory management, maintaining accurate records of stock levels and ensuring proper display of merchandise.
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Contributed to a positive work environment by fostering teamwork, open communication, and mutual respect among colleagues.
- Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
- Navigated challenging customer situations with professionalism, resolving issues promptly and preserving brand reputation.
- Educated customers on proper care and maintenance of fine jewelry pieces, extending the life of their investments.
- Completed store opening and closing procedures as per company guidelines.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Streamlined store operations by organizing merchandise displays, creating a visually appealing environment that enticed customers to explore further.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Replenished merchandise from inventory during downtime when stock became low.
- Informed customers of upcoming promotions.
- Performed general maintenance and light cleaning of showroom.
- Facilitated seamless transactions by processing payments efficiently while adhering to company policies and procedures.
- Increased sales revenue by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
- Exceeded monthly sales goals consistently by employing effective upselling techniques and offering tailored solutions for clients'' needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Broker Assistant
Union Capital Mortgage
Duarte, CA
05.2007 - 10.2007
- Make warm calls to prospective clients using friendly conversational demeanor
- Gather client’s necessary information for either new loan package or refinance application
- Complete the 1003 application; credit report; request all documents needed
- Initiates follow up calls to clients for additional documents to expedite the loan process
- Generated over $7,000,000 in “A” paper loans.
- Coordinated communication between clients and mortgage brokers to streamline application processes.
- Maintained client databases, improving data accuracy and retrieval efficiency.
Lending Director
Primary Funding Group
Beverly Hills, CA
01.1998 - 03.2000
- Make warm calls from purchased leads. Gather client’s information, complete a 1003 application with clients, request all needed documentation. Order credit reports; review credit reports with the clients.
- Order appraisals; review appraisal with clients.
- Follow up calls from/to vendors, and clients for all needed paperwork, documents, deeds, whatever needed to be sent to broker, and underwriting for submission.
- Copy files for underwriters, and office.
- Received flowers and cards of Thank you for helping them complete their needs and wants.
- Streamlined documentation procedures, reducing turnaround time for loan approvals significantly.
- Increased loan portfolio growth by developing and implementing strategic lending initiatives.
- Oversaw entire loan process to provide each client received exceptional service.
Junior Processor
NVR Mortgage
Annapolis, MD
05.1985 - 12.1988
- Worked as an administrative assistant providing support to the loan officers and managers.
- Upload preliminary loan information to software; set up the loans with all client information
- Order credit reports, set up format for the credit reports being printed, and ordering appraisals
- Order office supplies; backup to office manager in his absence
- I received lunches weekly for the work I did.
- Processed loan applications efficiently, ensuring compliance with regulations and company standards.
- Reviewed documentation for accuracy, identifying discrepancies and resolving issues promptly.
- Assisted in preparing financial reports, contributing to timely decision-making processes.
- Collaborated with underwriting teams to streamline approval workflows and enhance turnaround times.
- Maintained client databases, ensuring data integrity and confidentiality throughout processing stages.
- Maintained compliance with regulatory guidelines through meticulous record-keeping and reporting procedures.
- Collaborated with underwriters, ensuring timely delivery of requested information and documents.
- Increased approval rates by conducting thorough pre-screenings of potential borrowers'' creditworthiness.
Education
A.A. and A.S. - Certificate of Administration of Justice
Pasadena City College
Pasadena, CASkills
- Team player
- Customer service
- Active listener
- Food safety and sanitation
- Food safety
- Attention to detail
- Kitchen safety
- Cleanliness standards
- Oven operation
- Adaptive and creative
- Quality control
- Time management
- Management
- Product presentation
- Opening and closing duties
- Basic math
- Visual merchandising
- Professional telephone manner
- Inventory reporting
- Teamwork and collaboration
- Reliable and responsible
- Team cooperation
- Multitasking
- Clear communication
- Organizational skills
- Critical thinking
- Active learning
- Multitasking Abilities
- Excellent communication
- Inventory maintenance
Accomplishments
Over the phone I was able to generate over 7 million dollars in A paper mortgage loans for my company in 3 months time.
I helped a member receive a monthly retirement payment and purchase the home he and his family have been living in for 17 years. He wanted to withdraw all of his retirement money to purchase the home due to the owner selling it. I was able to educate him on his benefits, where he could have both. His family jumped up and down with excitement.
By exceeding my sales goals I received and extra $50.00 in my pay check weekly for several months. I also won a ASQ watch, a Swiss watch worth over $400.00.
By helping clients with their mortgages getting approved and in a timely matter I received countless thank you cards, flowers, and small thank you gifts.
Certification
Certificate EKG Technician
BLS Certification
All other Certifications are expired.
Awards
Community Service Awards – Scholarships won, Board members of two Distinguished Honors Societies - Alpha Gamma Sigma– Permanent Member; and Omicron Mu Delta Honor Society, Permanent Member. Deans Honor List- 4 Times, Overall GPA 3.5
AGS and OMD Honor Soceity Awards for Community Service Volunteer work
I am an out going type of person. I like people and am open to talk with them, help them. Being sincere, and honest people tend to pick up on that and are, have been drawn to me, to do business with me, and tell me their thoughts and concerns.
Languages
English
Timeline
Baker/Cashier
Harris Teeter/Kroger/Food Lion
10.2024 - Current
Cardiology Technician 2
UVA Medical Center
06.2024 - 12.2025
Benefit Counselor
Teleperformance/ Campaign Teachers Retirement System
06.2020 - 01.2024
Event Specialist, and Auditor
Advantage Solutions
09.2018 - 01.2020
Administrative Sales Assistant
Kady Real Estate
06.2016 - 08.2018
Broker Assistant
Union Capital Mortgage
05.2007 - 10.2007
Fine Jewelry Sales Associate
Macy’s Department Store
10.2003 - 02.2011
Lending Director
Primary Funding Group
01.1998 - 03.2000
Junior Processor
NVR Mortgage
05.1985 - 12.1988
A.A. and A.S. - Certificate of Administration of Justice
Pasadena City College