Karina Matias
Los Angeles,CA
Summary
Proven multitasker and team player, adept at enhancing customer experiences and streamlining operations. Excelled in staff training, leveraging bilingual abilities to improve service quality. Achieved significant efficiency improvements, embodying a results-driven approach with a blend of exceptional customer service expertise and effective time management skills. Devoted to give to give each guest a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Baker/Cashier
The Cheesecake Factory
Glendale, CA
03.2022 - 06.2024
- Multitask answering phone taking to go orders, handing out to go orders double checking with guest order is correct, packing to go orders correctly.
- Decorate cakes, and decorate plates, dinning in and to go orders, espresso drinks were made promptly.
- DT (designated trainer) trained new employees with a positive attitude, showed them opening and closing duties, communicated with what they needed more help with.
- Lead opener: open up bakery section on time, make our popular cakes, restocked condiments and labeled them. As a cashier I’d count my drawer, restocked for night, take to go orders, positive/negative accountability with servers, broke money down to servers.
- Lead closer: preclosing/closing duties, clean bakery case, restock condiments, catalog cakes that were dropped or ruined, cleaned stainless steal surfaces, clean espresso machine and whip machines thoroughly. Cashier closing duties cash out servers, count drawer and make it $500 to original start, log negative/positive accountabilities.
Extras (host,busser,foodrunner, to Go Section)
The Boiling Crab
Burbank, CA
02.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Host/Busser
Fridas Mexican Cuisine
Glendale, CA
06.2022 - 05.2023
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Coordinated closely with event planners for successful execution of private functions held at the restaurant.
Barista
Bea Bea Breakfast
Glendale, CA
10.2019 - 03.2020
- Make espresso drinks promptly.
- Kept work area clean.
- Greet guest answer questions what kind of espresso drinks we have and suggested any they’d like.
- Maintain espresso machine clean at all times.
Education
LVN - Nursing
Stanbridge University
Alhambra, CAHigh School Deploma -
John Marshall High School
Silverlake,CA06.2021
Skills
- Multitasking proficiency
- Effective Time Management
- Team player
- Seating arrangements
- Foreign language skills (Spanish)
- Up-selling techniques
- Customer service expertise
- Greeting guests
- Safe Food Handling
- Payment Processing
- Menu Memorization
- Beverage Preparation
- Warm and Friendly
- Reliable and Trustworthy
- Staff Training
Languages
Spanish
Professional Working
Timeline
Extras (host,busser,foodrunner, to Go Section)
The Boiling Crab
02.2024 - Current
Host/Busser
Fridas Mexican Cuisine
06.2022 - 05.2023
Baker/Cashier
The Cheesecake Factory
03.2022 - 06.2024
Barista
Bea Bea Breakfast
10.2019 - 03.2020
LVN - Nursing
Stanbridge University
High School Deploma -
John Marshall High School