Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stervencia Sylverain

Lauderdale Lakes,FL

Summary

Dynamic professional with a proven track record at The Cheesecake Factory, excelling in customer service and team collaboration. Enhanced dining experiences by efficiently managing reservations and resolving guest concerns. Skilled in multitasking and adaptable to change, consistently improving service quality and operational efficiency. Fluent in foreign languages, contributing to seamless communication and exceptional service delivery.

Overview

8
8
years of professional experience

Work History

Host, Baker, Server, Cashier

The Cheesecake Factory
10.2020 - Current
  • Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
  • Managed reservations and waitlists using OpenTable software for efficient seating arrangements.
  • Collaborated with servers and kitchen staff to coordinate guest orders and special requests.
  • Assisted in training new hosts, fostering a team-oriented environment and enhancing service quality.
  • Maintained cleanliness and organization of front-of-house areas to uphold restaurant standards.
  • Resolved guest concerns swiftly, contributing to positive dining experiences and customer satisfaction.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Crew Member

Wendy's
02.2018 - 03.2020
  • Prepared food items according to company standards, ensuring quality and consistency.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained cleanliness and organization of workstations and dining areas to promote a safe environment.
  • Operated kitchen equipment, following safety protocols to minimize risks during food preparation.
  • Assisted in training new crew members on operational procedures and customer service techniques.

Education

Medical Assistant - Nursing

McFatter Technical College
Davie, FL
05.2026

Skills

Foreign language skills

Customer service

Team collaboration

Multitasking proficiency

Effective time management

Team player mentality

Adaptable to change

Exceptional communication

Detail-oriented

Server support

Telephone reception

First aid training

Languages

Haitian Creole
Native or Bilingual

Timeline

Host, Baker, Server, Cashier

The Cheesecake Factory
10.2020 - Current

Crew Member

Wendy's
02.2018 - 03.2020

Medical Assistant - Nursing

McFatter Technical College
Stervencia Sylverain