NORMA ORTIZ
Kingwood,TX
Summary
OBJECTIVE:
Seeking a challenging position within a growth-oriented employer to gain experience and professional development. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paraprofessional
New Caney Independent School District
Porter, TX
01.2024 - Current
- Conducted reading and math interventions under the supervision of a certified teacher.
- Created and maintained positive relationships with students, parents, and colleagues.
- Managed classroom technology and assisted students in using educational software.
- Supplied one-on-one attention to each student during group activities.
- Taught daily life skills and behaviors to students to build practical knowledge.
REMOTE CSR
Home Depot
11.2020 - Current
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Assisted customers with product selection based on their needs and preferences.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Handled customer inquiries and complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
MET EARLY HEAD START
HUMBLE, TX
08.2016 - 01.2024
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
LA MARQUE HIGH SCHOOL
Houston, TX06-1999
Skills
- Reading intervention
- Math intervention
- Classroom management
- Educational technology
- Life skills training
- Customer service
Certification
- CERTIFIED NURSING ASSISTANT
OTHER SKILL AND CERTIFICATES
- Bilingual: English-Spanish
- CPR Certificate
References
References available upon request.
Timeline
Paraprofessional
New Caney Independent School District
01.2024 - Current
REMOTE CSR
Home Depot
11.2020 - Current
Customer Service Representative
MET EARLY HEAD START
08.2016 - 01.2024
High School Diploma -
LA MARQUE HIGH SCHOOL
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