Norma Pasillas
Surprise,AZ
Summary
Dynamic L.N.A with proven expertise in patient care and bilingual communication. Excelled in developing therapeutic relationships and pioneering charting transitions, showcasing strong problem-solving abilities and a friendly attitude. Certified in C.H.P.N.A, adept at both teamwork and independent work, enhancing patient comfort and dignity.
Overview
13
13
years of professional experience
Work History
L.N.A
Hospice of the Valley
12.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Bilingual
- Have been a preceptor
Hospice Aide
Hospice of the West
01.2016 - 11.2019
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Helped precept new c.n.a's
- Involved in piloting program changing our charting from paper to phone documentation and also trained other c.n.a's switch over to the new charting program.
Hospice Aide
Hospice of Arizona
10.2011 - 01.2016
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Promoted a holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
Education
High School Diploma - General Education
Dysart High School
El Mirage, AZ05.2004
C.n.a - Nursing Assistant
Southwest Skill Center
Avondale, AZ05.2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Great Customer service
- Problem-solving and able to work on my own
- Bilingual
- Have my CHPNA
Timeline
L.N.A
Hospice of the Valley
12.2020 - Current
Hospice Aide
Hospice of the West
01.2016 - 11.2019
Hospice Aide
Hospice of Arizona
10.2011 - 01.2016
High School Diploma - General Education
Dysart High School
C.n.a - Nursing Assistant
Southwest Skill Center