Norma Perez
Antioch,CA
Summary
Dedicated caregiver with extensive experience at Cross Country Healthcare, adept at promoting independence and comfort through compassionate care. Skilled in daily living assistance and time management, I foster strong relationships with clients, ensuring their emotional well-being while maintaining a safe environment. Committed to enhancing quality of life through personalized support and attention.
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Overview
2
2
Languages
23
23
years of professional experience
Work History
Caregiver
Private Care
Walnut Creek, CA
09.2025 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Assisted clients with daily living activities, promoting independence and comfort.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Caregiver
Cross Country Healthcare
Oakland, CA
02.2024 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Supported medication management by ensuring timely administration and adherence to care plans.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences.
- Documented client observations accurately.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
Hillendale Home Care
Walnut Creek, CA
09.2016 - 10.2019
- Adapted quickly to changing client needs, demonstrating flexibility in caregiving approaches.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and comfort.
Medical Receptionist
Contra Costa Eye Medical Center
Concord, CA
03.2004 - 09.2006
- Managed patient scheduling to optimize appointment flow and reduce wait times.
- Coordinated insurance verification processes, ensuring accurate patient information and coverage details.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
No Degree - Medical Assistant
Heald College
CACertified Nursing Assistant - Medical
Hillendale Home Care Career Education
Walnut Creek, CA04-2014
High School Diploma -
Antioch High
Antioch, CA06-1992
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Compassionate care
- Flexible schedule
- Patient companionship
- ADL assistance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Caregiver
Private Care
09.2025 - Current
Caregiver
Cross Country Healthcare
02.2024 - Current
Caregiver
Hillendale Home Care
09.2016 - 10.2019
Medical Receptionist
Contra Costa Eye Medical Center
03.2004 - 09.2006
No Degree - Medical Assistant
Heald College
Certified Nursing Assistant - Medical
Hillendale Home Care Career Education
High School Diploma -
Antioch High