Norma Rangel
Lufkin,TX
Summary
Dynamic professional with extensive experience at Atkinson Candy Co, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction and streamline operations. Skilled in problem-solving and teamwork, consistently achieving store goals. Recognized for adaptability and reliability, contributing to a 20% increase in customer loyalty through exceptional service and efficient processes.
Overview
12
12
years of professional experience
Work History
Store Clerk
Atkinson Candy Co
Lufkin, TX
11.2017 - Current
- Managed inventory levels to ensure product availability and reduce stock discrepancies.
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Operated point-of-sale system efficiently, ensuring accurate transactions and timely service.
- Trained new staff on store policies, customer service techniques, and operational procedures.
- Monitored product freshness and quality, adhering to company standards and regulations.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Facilitated positive shopping environment, handling multiple customer requests simultaneously with patience and efficiency.
Cashier
Walmart
Lufkin, TX
10.2015 - 04.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
- Managed inventory levels by restocking merchandise and organizing displays effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Implemented improvements in checkout procedures to reduce wait times during peak hours.
- Trained new staff on operational procedures and customer interaction techniques.
Remodel Associate
Walmart
Lufkin, TX
04.2015 - 10.2015
- Executed remodeling projects efficiently, adhering to safety standards and timelines.
- Collaborated with team to assess project requirements and deliver optimal solutions.
- Achieved timely completion of remodel projects by efficiently organizing and prioritizing daily tasks.
- Assisted in post-remodel cleanup efforts, leaving the store in pristine condition and ready for business operations to resume seamlessly.
- Adhered to safety guidelines while performing construction tasks to minimize injuries and accidents onsite.
Cashier
Church's Chicken
Diboll, TX
09.2014 - 04.2015
- Monitored store environment for cleanliness and safety, ensuring compliance with standards.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Waitress
Los Jarritos Mexican Food
Diboll, TX
10.2013 - 09.2014
- Managed daily operations in high-pressure environment, ensuring efficient service delivery.
- Trained and mentored new staff on service standards and operational procedures.
- Enhanced customer satisfaction by proactively addressing inquiries and resolving issues.
- Collaborated with kitchen staff to streamline food preparation and service timelines.
- Developed positive relationships with regular customers, fostering loyalty and repeat business.
- Conducted regular quality checks on food presentation and service consistency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Certificate - Medical Billing And Coding
AAPC
11-2025
High School Diploma -
Diboll High School
Diboll, TXSkills
- Customer service
- Patience and empathy
- Reliability and punctuality
- Problem-solving abilities
- Teamwork and collaboration
- Multitasking Abilities
- Documentation and reporting
- Interpersonal communication
- Honest and dependable
- Adaptable and flexible
- Organizational skills
- Time management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Clerk
Atkinson Candy Co
11.2017 - Current
Cashier
Walmart
10.2015 - 04.2017
Remodel Associate
Walmart
04.2015 - 10.2015
Cashier
Church's Chicken
09.2014 - 04.2015
Waitress
Los Jarritos Mexican Food
10.2013 - 09.2014
Certificate - Medical Billing And Coding
AAPC
High School Diploma -
Diboll High School