Norma Rojas
Las Vegas
Summary
Highly efficient and organized with a stellar record of friendly and upbeat customer service. Able to multitask effectively in a high-pressure fast-paced working environment. Dedicated to creating an exciting upbeat ambiance to ensure customer satisfaction.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Southwest Airlines
03.2022 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Used excellent customer service skills in addressing passengers' needs.
- Relayed updates and information to passengers after confirming key details with pilot.
- Served beverages and food items and provided information about in-flight offerings to passengers.
Model Cocktail Server
Daylight Beach Club
02.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Supervisor
Starbucks
07.2019 - 02.2022
- Evaluated employee performance and coached and trained to improve weak areas.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Jennings County High School
05.2019
Skills
- Exceptional customer service
- Food and Beverage Service
- Thrives in fast paced environments
- Navigate a POS quickly and accurately
- Organized and keeps a neat effective work environment
- Able to prioritize to meet ever changing customer needs
- Outstanding communication skills
- Radiates confidence
Timeline
Model Cocktail Server
Daylight Beach Club
02.2024 - 10.2024
Flight Attendant
Southwest Airlines
03.2022 - Current
Supervisor
Starbucks
07.2019 - 02.2022
High School Diploma -
Jennings County High School
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