Norma Salas
Escondido,CA
Summary
Results-driven professional with many years of retail sales and service experience and advanced understanding of retail business principles. Prolific salesperson with focus on closing sales that result in satisfied, loyal customers, and achievement of company sales volume. Committed to leading and implementing technically astute and innovative services.
Overview
27
27
years of professional experience
Work History
Retail Service Specialist
O’Reilly Auto Parts
Escondido, CA
10.1999 - Current
- Provided product knowledge to enhance customer service interactions.
- Promoted sales through suggestive selling techniques while maintaining a high level of customer service.
- Assisted customers in locating automotive parts and accessories.
- Processed sales transactions accurately using point-of-sale systems.
- Operated cash registers to accurately process payments from customers.
- Processed credit card payments quickly and efficiently while adhering to company policy regarding fraud prevention measures.
- Resolved customer complaints with effective problem-solving techniques.
- Maintained knowledge of products and services offered and replenished products on sales floor.
- Trained new team members on company policies and procedures.
- Assisted management in training new employees on register operations and store policies.
- Maintained inventory levels and organized stock on shelves.
- Replenished merchandise on shelves according to planograms ensuring proper rotation of stock.
- Welcomed customers upon entry to the store. and provided assistance with product selection.
- Ensured store was clean, neat and organized at all times.
- Assisted in the unloading of trucks, stocking shelves, setting up displays and organizing merchandise areas.
- Accurately recorded information into the computer system for tracking purposes.
- Followed safety guidelines when lifting or moving heavy objects around the store.
Education
Fallbrook Union High School
Fallbrook, CASkills
- Retail merchandising
- Point of sale systems
- Inventory management
- Product knowledge
- Customer service
- Returns and exchanges
- Merchandise display
- Stock replenishment
- Cash handling
- Parts ordering
- Visual merchandising
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Reliability and punctuality
- Adaptive learning
- Telephone etiquette
- Inventory monitoring
Languages
English
Professional
Spanish
Professional
Timeline
Retail Service Specialist
O’Reilly Auto Parts
10.1999 - Current
Fallbrook Union High School