Petula Antoine
Store manager
Beaumont,TX
Summary
Customer-oriented Store Manager offering over 10+ years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Overview
22
22
years of professional experience
Work History
Retail Service Merchandiser
Premium Retail Services Inc
Beaumont, TX
12.2022 - Current
- Conducted regular store visits to assess product placement, merchandising, pricing and promotional displays.
- Performed daily inventory checks and restocked shelves as needed.
- Organized merchandise according to store layout plans to maximize sales potential.
- Interpreted data from market research studies to identify opportunities for product expansion or improvement.
- Created effective visual displays that showcased products in an attractive manner.
Operations Manager
Dollar Tree
Beaumont, TX
11.2022 - 05.2023
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervisor the running of the frontend of the store and cashiers.
Store Manager
Dollar General Store
Beaumont, TX
06.2013 - 09.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Store Manager
Goodwill Store
Beaumont, TX
09.2010 - 06.2013
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Correctional Officer
Texas Department Of Criminal Justice
Livingston, TX
12.2001 - 03.2007
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
Education
High School Diploma -
West Brook Sr High School
Beaumont, TX05-1989
Some College (No Degree) - Business Management
Chattahoochee Valley Community College
Phoenix, AZSkills
- Stock Rotation
- Product Merchandising
- Promotional Planning
- Store Layouts
- Plan-O-Gram Creation
- Interior and Exterior Displays
- Event Promotion
- Visual Merchandising
- Stock Control
- Report Generation
- Loading and Unloading
- Retail Merchandising
- Shipping and Receiving
- Records Updating
- Stock Management
- Loss Prevention
- Order Fulfillment
- Quality Control
- Customer Service
- Relationship Building
- Merchandise Stocking
- Stocking and Replenishing
- Safety Procedures
- Goal Setting and Prioritization
- Decision-Making
- Problem-Solving Abilities
- Work Area Maintenance
- Cash Register Operations
- Data Entry
- Product Pricing
- Quick Learner
- Shelf Restocking
- Product Inspection
- Payment Processing
- Dependable and Reliable
- Display Building
- Reliability
- Organization and Categorization
- Inventory Management
- Active Listening
- Self Motivation
- Problem-Solving
- Adaptability
Timeline
Retail Service Merchandiser
Premium Retail Services Inc
12.2022 - Current
Operations Manager
Dollar Tree
11.2022 - 05.2023
Store Manager
Dollar General Store
06.2013 - 09.2022
Store Manager
Goodwill Store
09.2010 - 06.2013
Correctional Officer
Texas Department Of Criminal Justice
12.2001 - 03.2007
High School Diploma -
West Brook Sr High School
Some College (No Degree) - Business Management
Chattahoochee Valley Community College