Kelly Scordas
Rockford,IL
Summary
Dynamic professional with a proven track record at K-Mart, excelling in pricing strategy and visual merchandising. Recognized for enhancing product margins and fostering team collaboration. Skilled in data analysis and customer service, I consistently implement process improvements that drive efficiency and elevate customer satisfaction. Reliable and dedicated, I thrive in fast-paced environments. Works well independently and stays on task.
Overview
23
23
years of professional experience
Work History
Merchandiser /Retail Reset Merchandiser
Hyer
11.2020 - Current
- Developed merchandising strategies to optimize product placement and enhance visual appeal.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained and mentored junior staff on best practices and standards.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Unit Pricing Lead
K-Mart
10.2010 - 03.2011
- Led pricing strategy development to optimize product margins and enhance competitive positioning.
- Analyzed market trends and competitor pricing to inform strategic pricing decisions.
- Collaborated with cross-functional teams to implement pricing changes across various product categories.
- Mentored junior team members on pricing methodologies and analytical techniques.
- Established clear communication channels between departments to ensure consistency in pricing practices and adherence to company guidelines.
- Set and Reset endcaps and displays to feature sales items.
Inbound Fraud Unit Specialist/Senior Account Supervisor
Chase Card Services
03.2003 - 09.2010
- Coordinated cross-functional teams to enhance customer service operations and improve response times.
- Developed training materials for new staff, ensuring adherence to compliance and operational standards.
- Implemented process improvements that streamlined workflows and increased overall team efficiency.
- Analyzed customer feedback to identify trends, driving initiatives for service enhancement and satisfaction.
- Conducted performance evaluations of team members identifying areas of strength as well as opportunities for growth or improvement.
- Provided exceptional support to customers, addressing inquiries and resolving issues promptly.
Education
High School Diploma -
Beloit Memorial High School
Beloit, WI06-1990
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Stock replenishment
- Visual merchandising
- Store maintenance
- Customer service
- Data entry
- Quality assurance
- Documentation and reporting
- Problem-solving
- Client relationship management
Timeline
Merchandiser /Retail Reset Merchandiser
Hyer
11.2020 - Current
Unit Pricing Lead
K-Mart
10.2010 - 03.2011
Inbound Fraud Unit Specialist/Senior Account Supervisor
Chase Card Services
03.2003 - 09.2010
High School Diploma -
Beloit Memorial High School