Overview
Work History
Education
Skills
Timeline
Generic

Norma Sanchez

CORPUS CHRISTI

Overview

7
7
years of professional experience

Work History

Non Certified Nursing Assistant

Touchstone Nursing Center
03.2025 - 06.2025
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of patient rooms to promote hygiene.
  • Documented patient care information accurately in electronic health records.
  • Adapted quickly to changing environments and patient requirements during shifts.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.

Sales Manager

Cricket Wireless
10.2022 - 06.2025
  • Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
  • Trained and mentored team members on effective sales techniques and product knowledge.
  • Collaborated with cross-functional teams to streamline operations and improve customer service delivery.
  • Facilitated regular performance reviews to assess team effectiveness and set improvement goals.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Housekeeper

Best Western Hotel
01.2022 - 09.2022
  • Cleaned and sanitized guest rooms to ensure high standards of hygiene and comfort.
  • Managed laundry services, including washing, folding, and organizing linens efficiently.
  • Restocked supplies in rooms and common areas to maintain operational readiness.
  • Assisted in training new staff on cleaning procedures and safety protocols.

Phone Representative

Results Cx
08.2021 - 01.2022
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Handled high-volume calls while maintaining professionalism and composure under pressure.
  • Utilized CRM software to track interactions, ensuring accurate documentation of customer communications.
  • Adapted quickly to changes in product offerings and service protocols, enhancing overall customer experience.

Provider

Home Health Agency
03.2018 - 12.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

High School Diploma -

San Antonio Academy
San Antonio, TX
2018

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Verbal communication

Timeline

Non Certified Nursing Assistant

Touchstone Nursing Center
03.2025 - 06.2025

Sales Manager

Cricket Wireless
10.2022 - 06.2025

Housekeeper

Best Western Hotel
01.2022 - 09.2022

Phone Representative

Results Cx
08.2021 - 01.2022

Provider

Home Health Agency
03.2018 - 12.2020

High School Diploma -

San Antonio Academy

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Norma Sanchez