Norma Sanchez
CORPUS CHRISTI
Overview
7
7
years of professional experience
Work History
Non Certified Nursing Assistant
Touchstone Nursing Center
Corpus Christi, TX
03.2025 - 06.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms to promote hygiene.
- Documented patient care information accurately in electronic health records.
- Adapted quickly to changing environments and patient requirements during shifts.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Sales Manager
Cricket Wireless
Corpus Christi, TX
10.2022 - 06.2025
- Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Collaborated with cross-functional teams to streamline operations and improve customer service delivery.
- Facilitated regular performance reviews to assess team effectiveness and set improvement goals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Housekeeper
Best Western Hotel
Corpus Christi
01.2022 - 09.2022
- Cleaned and sanitized guest rooms to ensure high standards of hygiene and comfort.
- Managed laundry services, including washing, folding, and organizing linens efficiently.
- Restocked supplies in rooms and common areas to maintain operational readiness.
- Assisted in training new staff on cleaning procedures and safety protocols.
Phone Representative
Results Cx
Corpus Christi, TX
08.2021 - 01.2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Handled high-volume calls while maintaining professionalism and composure under pressure.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer communications.
- Adapted quickly to changes in product offerings and service protocols, enhancing overall customer experience.
Provider
Home Health Agency
San Antonio, TX
03.2018 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
San Antonio Academy
San Antonio, TX2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
Timeline
Non Certified Nursing Assistant
Touchstone Nursing Center
03.2025 - 06.2025
Sales Manager
Cricket Wireless
10.2022 - 06.2025
Housekeeper
Best Western Hotel
01.2022 - 09.2022
Phone Representative
Results Cx
08.2021 - 01.2022
Provider
Home Health Agency
03.2018 - 12.2020
High School Diploma -
San Antonio Academy