Norma Saucedo
Brewster,WA
Summary
Dedicated administrative professional with a strong commitment for improvement and excellence. Experienced in supporting supervisors, managing office tasks, and performing two roles simultaneously. I excel in organization, communications, and multitasking in fast-paced environments, and I am eager to bring these strengths to any office-based administrative teams.
Overview
3
3
years of professional experience
Work History
CYPA Youth Program Assistant
Child And Youth Services
04.2024 - 02.2026
- Supervised children in group settings, ensuring safety, engagement, and emotional support through daily activities.
- Fostered a positive and inclusive environment by modeling respectful behavior and encouraging peer interaction.
- Supported lesson planning and curriculum implementation under the guidance of senior staff.
- Assisted with organizing supplies, setting up activity spaces, and maintaining cleanliness and safety standards.
Administrative Assistant
Child And Youth Services
07.2025 - 10.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered incoming phone calls, assisted parents with inquiries, and provided accurate program information to enhance parent engagement.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Handled sensitive company data with accuracy, ensuring secure record-keeping and compliance with privacy policies.
- Utilized CYMS computer system for efficient data entry and record keeping, supporting accurate information management.
Team Lead
Dean & David
07.2023 - 04.2024
- Led shifts by assigning tasks, monitoring performance, and maintaining smooth operations during peak hours.
- Coordinated with team members and management to streamline daily responsibilities and effectively resolve issues.
- Trained and mentored new employees on company procedures, food safety standards, and customer service protocols, enhancing team readiness and compliance.
- Took customer orders accurately and efficiently, ensuring high-quality service in a fast-paced environment.
Housekeeper
Regency Harmony House
01.2023 - 04.2023
- Addressed resident requests and assisted with personal tasks, showcasing empathy and reliability.
- Cultivated welcoming atmosphere through kind interactions with residents and consistent, personalized support.
- Coordinated laundry needs with staff and supervisors, reported issues, and supported facility operations.
Sporting Goods Sales Associate
Walmart
09.2022 - 12.2022
- Issued hunting and fishing licenses, ensuring compliance with legal requirements and accurate data entry to support customer needs.
- Operated point-of-sale systems to efficiently process payments and manage cash transactions, ensuring financial accuracy.
- Utilized computer systems to input customer information, verify documentation, and generate licenses.
- Collaborated with team members to streamline daily operations and enhance overall service delivery.
Education
BBA - HR Management
University of Maryland Global Campus
Hyattsville, MD10-2029
High School Diploma -
Brewster High School
Brewster WashingtonSkills
- Customer service
- Employee training
- Project management
- Team collaboration
- Conflict resolution
- Communication skills
- Organizational skills
- Data management
- Data analysis
- Record keeping
- Time prioritization
- Multitasking and prioritization
- Adaptability skills
- Leadership training
- Critical thinking
- Confidential document control
Languages
Spanish
Timeline
Administrative Assistant
Child And Youth Services
07.2025 - 10.2025
CYPA Youth Program Assistant
Child And Youth Services
04.2024 - 02.2026
Team Lead
Dean & David
07.2023 - 04.2024
Housekeeper
Regency Harmony House
01.2023 - 04.2023
Sporting Goods Sales Associate
Walmart
09.2022 - 12.2022
BBA - HR Management
University of Maryland Global Campus
High School Diploma -
Brewster High School