Kaitlyn Watson
Rogue River,Oregon
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 4 years of performance. Exceptional leadership with expertise in streamlining workflow to optimize personnel strengths. Fully focused on expanding a career in a place that would be a beneficial investment for the future. Searching to work with a dedicated team, that encourages a teach-and-learn environment for growth within the company.
Overview
4
4
years of professional experience
Work History
CYPA Youth Program Assistant
Fort Drum CDC - US ARMY
Fort Drum, NY
11.2019 - 08.2020
- Communicated frequently with children and parents to meet families needs and achieve high satisfaction ratings.
- Created a safe, and fun environment for children attending programs at the CDC facility.
- Explained and enforced rules and regulations of our program.
- Worked along side coworkers to maximize benefits of programs.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Helped social workers build, coordinate and lead programs supporting individuals with special needs to meet parents concerns.
Customer Service and Administration
Veritas Insurance With Priority One Financial
Saint Petersburg, Florida
07.2018 - 07.2019
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data, and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate all requests.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Therapy Coordinator
Independent Living Inc
Tampa, Florida
07.2017 - 04.2018
- Monitored operations for regulatory compliance and to check for workflow problems impacting delivery of optimal patient therapy.
- Coordinated staff schedules for optimal coverage of patient demands.
- Resolved issues with patient care by liaising between patients, staff and outside providers.
- Submitted insurance claims and resolved billing or claims issues.
- Communicated with patients, ensuring that medical information was kept private.
Education
High School Diploma -
06.2016
Skills
- Maintaining Client Records
- Customer Service
- Collaboration and Teamwork
- Goal Setting
- Microsoft Office
- Data Collection and Entry
- Client Advocacy
- Data Confidentiality
- Creative Problem Solving
- Issue and Complaint Resolution
- Order and Refund Processing
- Efficient and Detail-Oriented
Timeline
CYPA Youth Program Assistant - Fort Drum CDC - US ARMY
11.2019 - 08.2020
Customer Service and Administration - Veritas Insurance With Priority One Financial
07.2018 - 07.2019
Therapy Coordinator - Independent Living Inc
07.2017 - 04.2018
St. Petersburg High School - High School Diploma,