SHANNON LAO
Fort Drum,NY
Summary
Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Seeking new opportunities in administrative support as an upbeat hard worker. Quick learner of work responsibilities and always ready for a challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CYPA Youth Program Assistant
School Age Center
08.2023 - Current
- Fostered social awareness through engaging workshops on topics like diversity, inclusivity, environmental responsibility.
- Promoted healthy lifestyles by introducing fitness activities and nutritional education during sessions.
- Monitored participant progress through regular evaluations, providing feedback to both youths and their guardians.
- Assisted in the development of comprehensive curriculum, ensuring age-appropriate content and learning objectives for participants.
- Developed strong rapport with participating youths, acting as a mentor and role model throughout their time in the program.
- Provided a safe and inclusive environment for youth participants, addressing any conflicts or concerns as they arose.
- Collaborated with other staff members to develop new strategies for improving overall program effectiveness.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Nail Technician/Receptionist
Viva Nail and Spa
02.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Resolved customer problems and complaints
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Confirmed appointments, communicated with clients and updated client records
- Treated, prepared and maintained clients' nails on both hands and feet
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning
- Cleaned and sanitized tools and equipment before each client
Teachers Assistant
Queen Beauty Institute
11.2020 - 02.2022
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
- Recorded grades for coursework and tests in online reporting system
- Supported instructor with test administration, curriculum development and assignment grading
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment
- Assisted lead teachers with lesson plan creation and materials development
- Reviewed lesson material with students individually or in small groups
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives
- Created lesson materials, visuals and digital presentations to supplement lesson plans
Education
Certificate - Cosmetology
Queen Beauty Institute
Philadelphia, PA06.2021
High School Diploma -
Philadelphia High School For Girls
Philadelphia, PA06.2019
Skills
- Schedule Creation
- Calendaring and Scheduling
- Excellent Communication Skills
- Coordination and Teamwork
- Time Management
- Client Needs Assessment
- Problem-Solving Skills
- Organize Supplies
- File Organization
- Telephone reception
- Document Management
- Records Maintenance
- [Software] proficient
Certification
- 3x Barbicide Certified, 2023
- Licensed Cosmetologist, New York, 2023
- Licensed Cosmetologist, Georgia, 2022
- Licensed Cosmetologist, Pennsylvania, 2022
Timeline
CYPA Youth Program Assistant
School Age Center
08.2023 - Current
Nail Technician/Receptionist
Viva Nail and Spa
02.2022 - 03.2023
Teachers Assistant
Queen Beauty Institute
11.2020 - 02.2022
Certificate - Cosmetology
Queen Beauty Institute
High School Diploma -
Philadelphia High School For Girls
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