Norma Vargas-Perez
Detroit,MI
Summary
Dedicated customer service professional with a strong background in retail and warehouse operations. Recognized for attention to detail and effective communication, leading to improved customer satisfaction and team collaboration.
Overview
2025
2025
years of professional experience
Work History
Customer Service Cashier
Elektra
Colima, Mexico
2025 - 2026
- Processed customer transactions with precision using point-of-sale systems.
- Assisted customers with product-related inquiries and provided excellent service.
- Maintained an accurate cash drawer and balanced registers at the end of each shift.
- Collaborated with team members to enhance checkout processes.
- Addressed customer inquiries promptly to achieve satisfaction.
Warehouse Worker
Oakwood Group
Taylor, MI
09.2012 - 11.2024
- Operated forklifts and pallet jacks to efficiently transport materials throughout warehouse.
- Maintained inventory accuracy through regular cycle counts and meticulous record-keeping.
- Assisted with loading and unloading shipments, ensuring timely dispatch of goods.
- Adhered to safety protocols while managing hazardous materials in compliance with regulations.
- Coordinated office communications, ensuring timely dissemination of information across departments.
- Trained new staff on office procedures and software applications, enhancing team productivity.
- Coordinated workflow among team members to optimize efficiency and productivity.
- Documented inspection results and reported non-conformance issues to management.
- Collaborated with production teams to implement corrective actions for quality improvements.
- Communicated with production team members about quality issues.
Cashier
E&L Supermercado
Detroit, MI
04.2007 - 04.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawers and balanced registers at end of shifts.
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained cleanliness and organization of meat display cases to enhance product visibility.
- Assisted customers with product selection and provided information on cuts and preparation methods.
- Organized merchandise displays to enhance product visibility and accessibility.
Cashier/ Waitress
Toms #17
Hesperia, CA
07.2002 - 07.2005
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Collaborated with team members to ensure smooth operation during peak hours.
- Trained new cashiers on procedures, policies, and effective customer interaction techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Led cross-functional teams to enhance operational efficiency and improve project outcomes.
- Developed and implemented strategic plans to optimize resource allocation and workflow processes.
Education
High School Diploma -
Sultana
Hesperia, CATimeline
Warehouse Worker
Oakwood Group
09.2012 - 11.2024
Cashier
E&L Supermercado
04.2007 - 04.2011
Cashier/ Waitress
Toms #17
07.2002 - 07.2005
Customer Service Cashier
Elektra
2025 - 2026
High School Diploma -
Sultana