Dynamic Customer service with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Hi, I’m
Norma Watley
Jean
ROME,GA
Summary
Overview
26
years of professional experience
4
years of post-secondary education
Work History
Truett's Chick-fil-AROME, GA
Cusomer Services
04.2021 - Current
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Shaw FloorsRome, GA
Customer Service Administrator
09.1997 - 09.2022
Job overview
- Researched issues with shipments, product damage and incorrect product amounts.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Scheduled customer appointments for numerous account managers engaged in business travel.
- Pitched in to answer phones at main switchboard with numerous lines.
- Updated customer service database with new information, address changes and contact details.
- Coordinated product shipments with correct freight company.
- Immediately brought critical issues to customer service manager for resolution.
- Tasked with data entry, records oversight and issue resolution for teams of customer service personnel.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
Education
West Rome High SchoolRome, GA
High School Diploma
06.1970 - 05.1974
University Overview
Skills
Staff education and training
undefinedModeling and fashions. Having a great desire for fashions and been fashionable.
Modeling and fashions. Having a great desire for fashions and been fashionable.
My husband is a photographer and he have taken many pictures of me, actually it help me with my camera shyness. Having a fashion sense is the ability to dress in a way that reflects your personality and makes you feel comfortable and confident. It's about being creative and expressing yourself through your clothes. Developing a good fashion sense is all about taking inspiration from others, finding what works for you, and expressing yourself.
Availability
See my work availability
Not Available
Available
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tuesday
wednesday
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friday
saturday
sunday
morning
afternoon
evening
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Quote
“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
Timeline
Cusomer Services
Truett's Chick-fil-A
04.2021 - Current
Customer Service Administrator
Shaw Floors
09.1997 - 09.2022
West Rome High School
High School Diploma
06.1970 - 05.1974