Norma Zamora
Sacramento,CA
Summary
Dynamic Store Manager with extensive experience at Dollar Tree, excelling in customer service and team leadership. Proven track record of boosting sales through strategic merchandising and innovative marketing. Skilled in training and mentoring staff, optimizing operations, and implementing effective loss prevention strategies, resulting in enhanced customer satisfaction and reduced shrinkage.
Overview
19
19
years of professional experience
Work History
Store Manager
Dollar Tree
Sacramento, CA
08.2006 - 10.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes to maintain optimal stock levels and minimize shrinkage.
- Trained and mentored staff on customer service best practices to enhance shopper experience.
- Analyzed sales trends to develop strategic merchandising plans that increased product visibility.
- Implemented effective loss prevention strategies, reducing theft incidents and improving security measures.
- Coordinated team schedules, optimizing workforce efficiency during peak shopping hours.
- Developed promotional displays that aligned with corporate marketing initiatives to drive sales growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma - Academic
Grant High School
Sacramento, CA05.2001
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Store merchandising
Cash management
Shift scheduling
Recruitment and hiring
POS systems
Team building and leadership
Team motivation
Recruiting and hiring
Policies and procedures
Strategic thinker
Performance reviews
Delegating work
Employee terminations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Dollar Tree
08.2006 - 10.2025
High School Diploma - Academic
Grant High School