Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Normae Patanao

Grand Rapids,MI

Summary

Experienced and focused Sales Associate for top leading Brand from United Kingdom London with proven record of success in sales objectives, exceeding service standards in Top Luxurious Brands. Detail-oriented and methodical researcher with excellent knowledge of Sales industry's trends and competitors. Skilled at compiling trend data into easily understood charts and reports. Highly analytical and diligent with good project management and knowledge in computer such as MS office, Word, Excel, Powerpoint and Internet browsing abilities. Motivated and friendly worker with a flexible schedule. Dependable and punctual with a clean driving record and work etiquette. Collaboratively work with team members and provide professional customer service in retail sales and people person with more than 10 years of related experience. Skilled in merchandising products, organizing inventory, and accurate in cash register (Point of Sale). Effortlessly assist local and International customers to complete purchases and individual loyalty to the brand. Multi Language Spoken in English, Tagalog, Japanese, Korean, Chinese and Spanish.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

Hyojin America
09.2023 - 06.2024
  • Answered incoming calls and directed messages to correct party.
  • Processed correspondence, documents, and reports to support clerical staff.
  • Greeted visitors upon arrival and directed guests to appropriate departments.
  • Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.

Sales Associate

T Galleria Duty Free Shop
11.2011 - 07.2020
  • Used POS system to scan customer purchases, calculate prices and process transactions.
  • Supported cashiers and customers to locate products, confirm prices, and replenish stock.
  • Embodied company mission and values through honesty, integrity and high-quality performance.
  • Monitored aisles, restocked shelves and cleaned spills.
  • Helped customers quickly navigate store and locate items.
  • Collaborated with store team to meet periodic sales goals.
  • Went above and beyond customer expectations for exceptional shopping experience.
  • Asked open-ended questions to identify customers' needs.
  • Explained current sales, promotions and other brand initiatives to gain customer loyalty.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Ground Service Ramp Agent

Delta Global Services
07.2011 - 04.2019
  • Followed safety protocols strictly to minimize accidents and injuries on the job.
  • Engaged in routine maintenance of equipment to ensure operational efficiency.
  • Attended to special handling instructions for luggage and cargo.
  • Operated tractors, tow bars, belt loaders and baggage carts to manage ground support.
  • Delivered passenger luggage to claim area and unloaded luggage onto conveyor system in baggage claim.
  • Safeguarded customer baggage, air cargo and airmail to reduce loss or theft.
  • Guided aircraft safely to and from parking areas, gates and taxiways by communicating effectively with team members.
  • Observed PPE requirements and reminded team members to observe safety protocols.

Education

Associate of Science - Nursing Aid/Nursing Assistant

Loyola School of Nursing, Susupe, Saipan MP
01.2008

Associate of Science - A.B Psychology

Philippine Christian University, Manila
01.1996

Associate of Arts - Bachelor of Science in Secretarial

Philippine Christian University, Manila
01.1994

High School Diploma - undefined

Saint Louis Anne Academy, San Pedro, Laguna
01.1992

Skills

  • Direct Marketing

Accomplishments

  • Annual Off Island Training and Conference in Different Countries represent Jo Malone London.
  • 2018 - Danang,Vietnam
  • 2017-Jeju Island,South Korea
  • 2016-Odaiba Tokyo,Japan

Languages

English
Professional Working
Tagalog (Filipino)
Native or Bilingual
Japanese
Limited Working
Korean
Limited Working
Spanish
Limited Working

Timeline

Administrative Assistant - Hyojin America
09.2023 - 06.2024
Sales Associate - T Galleria Duty Free Shop
11.2011 - 07.2020
Ground Service Ramp Agent - Delta Global Services
07.2011 - 04.2019
Loyola School of Nursing - Associate of Science, Nursing Aid/Nursing Assistant
Philippine Christian University - Associate of Science, A.B Psychology
Philippine Christian University - Associate of Arts, Bachelor of Science in Secretarial
Saint Louis Anne Academy - High School Diploma,

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Normae Patanao