Norma Jean Cooke
Sparta,TN
Summary
Dynamic professional with extensive experience in vehicle inspection and sales negotiation at Triple H Auto Sales. Proven track record in enhancing customer relationships and optimizing inventory management. Adept at problem-solving and leveraging online marketing strategies to drive sales growth. Committed to delivering exceptional service and achieving results in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Used Car Dealer
Triple H Auto Sales
Grimsley, Tennessee
06.2015 - 03.2024
- Assisted customers in selecting suitable used vehicles based on preferences.
- Conducted vehicle inspections to ensure quality and reliability standards.
- Maintained inventory records for used cars, including details and conditions.
- Coordinated test drives for customers to evaluate vehicle performance.
- Collaborated with team members to enhance customer service experiences.
- Handled paperwork for vehicle sales and transfers efficiently.
- Provided information about financing options to potential buyers.
- Supported marketing efforts by showcasing vehicles through online platforms.
- Negotiated deals between buyers and sellers in order to reach mutually beneficial agreements.
- Conducted test drives with prospective buyers and demonstrated features of each vehicle.
- Assisted sales staff in closing deals with customers.
- Created detailed reports on sales performance, inventory levels, and customer feedback.
- Collected payments from customers in cash or through credit cards.
- Prepared detailed invoices for all sold vehicles.
- Greeted customers and answered questions about used cars.
- Verified insurance coverage requirements before releasing purchased vehicles.
- Managed online listings for used car inventory on multiple platforms.
- Processed title transfers after sales were completed.
- Maintained records of customer service inquiries and sales reports.
- Organized paperwork associated with the purchase of used cars, such as titles and registration documents.
- Resolved any customer complaints or concerns promptly and professionally.
Hair Salon Owner
the main attraction
Clarkrange, Tennessee
03.2013 - 05.2015
- Managed daily operations of a busy hair salon environment.
- Developed and implemented marketing strategies to attract new clients.
- Maintained inventory of salon supplies and equipment efficiently.
- Established strong relationships with clients to ensure repeat business.
- Coordinated scheduling and appointment management for optimal service delivery.
- Ensured compliance with health and safety regulations in the salon.
Auction Manager
roger hall auction
Grimsley, Tennessee
01.2004 - 03.2013
- Managed auction logistics and coordinated event schedules for multiple sales.
- Oversaw vendor relationships and negotiated contracts for auction services.
- Developed promotional materials to enhance auction visibility and attract bidders.
- Trained and supervised staff on auction procedures and customer service practices.
- Analyzed market trends to inform auction strategies and pricing decisions.
- Implemented technology solutions to streamline registration and bidding processes.
- Ensured compliance with legal regulations governing auctions and sales activities.
- Facilitated communication between sellers, buyers, and staff during events.
- Resolved customer complaints in a professional manner.
- Organized transportation arrangements for auction items as needed.
- Worked closely with other departments within the organization to ensure smooth operations at each event.
- Managed the setup of auction items, displays and bid sheets.
- Created detailed reports on past auctions outlining successes and areas needing improvement.
- Developed promotional materials for upcoming auctions including flyers, posters.
- Identified potential sources of new customers through various marketing channels such as social media, email campaigns.
Used Vehicle Manager
roger hall used cars
Grimsley, Tennessee
02.2004 - 11.2012
- Managed inventory of used vehicles to ensure accurate stock levels.
- Oversaw daily operations of the used vehicle lot and staff scheduling.
- Coordinated vehicle pricing strategies to optimize sales performance.
- Developed marketing strategies to promote used vehicle inventory effectively.
- Conducted vehicle inspections to maintain quality standards and safety compliance.
- Facilitated negotiations with customers to finalize sales agreements smoothly.
- Implemented processes for appraising trade-in vehicles accurately and efficiently.
- Negotiated terms of sale with customers and wholesalers to maximize profits.
- Participated in local automotive events such as car shows or swap meets in order attract potential buyers.
- Evaluated all incoming trade-ins before accepting them into inventory based on age, mileage, condition.
- Maintained inventory records of used vehicles, including condition reports and odometer readings.
- Scheduled routine maintenance checks on all used vehicles prior to offering them for sale.
- Handled warranty claims and other related paperwork associated with the sale of a pre-owned vehicle.
- Performed regular audits of dealership's showroom floor and lot area to ensure compliance with safety regulations.
- Created detailed inspection reports for each pre-owned vehicle prior to being placed in inventory.
- Assisted in training new sales associates on proper procedures when selling a used vehicle.
Pawnbroker
big bucks guns and pawn
Grimsley, Tennessee
01.1999 - 01.2004
- Evaluated pawned items for authenticity and market value.
- Provided excellent customer service to clients during transactions.
- Managed inventory of pawned items and sales merchandise.
- Processed loans and created contracts for pawn transactions.
Nuclear Biological Chemical Specialist
y-12 marten marrietta
Oak Ridge, Tennessee
08.1993 - 01.1996
- Conducted assessments of nuclear biological chemical hazards in various environments.
- Developed and implemented safety protocols for hazardous material handling.
- Collaborated with teams to ensure compliance with safety regulations and standards.
Social Worker
Country Place Senior Living
Crossville, Tennessee
10.1992 - 06.1993
- Provided counseling support to individuals facing personal and social challenges.
- Facilitated group therapy sessions to promote peer interaction and support.
- Collaborated with community organizations to connect clients with necessary resources.
- Developed treatment plans tailored to client needs and objectives.
- Advocated for clients' rights in various settings including court and healthcare facilities.
- Conducted assessments to determine client needs and appropriate interventions.
- Educated clients on available services and coping strategies for daily living challenges.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Developed individualized service plans with clients to address their identified goals.
Education
J.D. - Business
Cumberland County Vocational
Crossville, TN08-1992
High School Diploma -
Central High
Wartburg, TN05-1991
Skills
- Vehicle inspection
- Inventory management
- Sales negotiation
- Financing options
- Online marketing
- Customer relationship management
- Document preparation
- Problem solving
- Expert negotiator
- Customer service
- Attention to detail
Timeline
Used Car Dealer
Triple H Auto Sales
06.2015 - 03.2024
Hair Salon Owner
the main attraction
03.2013 - 05.2015
Used Vehicle Manager
roger hall used cars
02.2004 - 11.2012
Auction Manager
roger hall auction
01.2004 - 03.2013
Pawnbroker
big bucks guns and pawn
01.1999 - 01.2004
Nuclear Biological Chemical Specialist
y-12 marten marrietta
08.1993 - 01.1996
Social Worker
Country Place Senior Living
10.1992 - 06.1993
J.D. - Business
Cumberland County Vocational
High School Diploma -
Central High