Norma Jean Smith
Los Angeles
Summary
Compassionate and dedicated professional with extensive experience as a Caregiver at In-Home Support Service. Skilled in developing individualized care plans and providing emotional support, enhancing clients' quality of life. Proven problem-solver with strong time management abilities, ensuring timely interventions and fostering independence in daily living activities.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
11
11
years of professional experience
Work History
Caregiver
In-Home Support Service
03.2022 - Current
- Provided personal care, including bathing and grooming, to enhance client comfort and dignity.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Monitored clients' health conditions, reporting changes to healthcare professionals for timely intervention.
- Developed individualized care plans in collaboration with families and healthcare teams to ensure tailored support.
Property Management Specialist
Z& Dannyland Inc
12.2018 - Current
- Managed tenant communications to resolve issues and ensure satisfaction.
- Conducted property inspections to maintain compliance with safety standards and regulations.
- Coordinated lease agreements and renewals, ensuring accuracy and timeliness.
- Implemented efficient maintenance request systems to streamline service delivery.
- Developed marketing strategies to enhance property visibility and attract potential tenants.
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Ensured prompt response times for emergency situations by establishing a reliable network of contractors on call 247.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Administrative Office Manager
LAUSD
08.2014 - 06.2017
- Streamlined office operations by implementing efficient scheduling and resource allocation procedures.
- Managed correspondence and documentation, ensuring compliance with district policies and regulations.
- Coordinated staff training programs to enhance team skills and improve overall productivity.
- Oversaw budget management processes, optimizing resource utilization for departmental needs.
- Mentored junior administrative staff, fostering professional development through guidance and support.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted executive management with special projects as needed to support overall business objectives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
Education
Associate of Science - Nursing
Cal State Los Angeles
Los Angeles, CA06-1972
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Disability support
Timeline
Caregiver
In-Home Support Service
03.2022 - Current
Property Management Specialist
Z& Dannyland Inc
12.2018 - Current
Administrative Office Manager
LAUSD
08.2014 - 06.2017
Associate of Science - Nursing
Cal State Los Angeles