Norma Letycia Jocobi Browne

Supervise the recruitment of candidates, ensuring they meet the requirements to comply with the objectives of the Tax Administration Service, in order to have suitable personnel to fill vacant positions in the different administrations of SAT.

• Supervise and Coordinated training events, promote training programs.
• Act as an instructor in service philosophy programs to improve the quality of service provided to SAT taxpayers.
• Promoted a culture of continuous learning within the organization by encouraging open dialogue and knowledge sharing opportunities among team members.
• Facilitated strong relationships between departments through collaborative workshops aimed at fostering teamwork and improved communication skills.
• Optimized scheduling of instructor-led sessions, minimizing conflicts and maximizing participation rates.
• Increased employee productivity by offering effective coaching and mentoring sessions.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Conducted orientation sessions and organized on-the-job training for new hires.

• Increased trainee satisfaction through continuous improvement initiatives, addressing feedback and adjusting program components as needed.
• Improved retention rates among new hires by implementing a robust onboarding process inclusive of orientation sessions, mentorship pairings, and ongoing support resources.
• Collaborated with subject matter experts to develop comprehensive training content tailored to specific organizational needs.
• Assessed participant learning outcomes using various evaluation methods to measure the effectiveness of training programs.
• Promoted a culture of continuous learning within the organization by actively participating in industry-related conferences, workshops, and networking events.
• Created instructional materials for best practices.