Norman Boatright
Sicklerville,NJ
Summary
Results-driven professional with expertise in healthcare operations and systems administration. Proven track record in revenue cycle management, data integrity, and compliance. Committed to optimizing workflows and enhancing patient experiences.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Healthcare Operations & Systems Administrator
NTT DATA / GainWell Technologies
Hamilton, New Jersey
02.2021 - Current
- Operational Efficiency: Directed the lifecycle of critical healthcare IT infrastructure, ensuring 99.9% uptime for patient-facing systems and registration portals.
- Data Integrity: Enforced rigorous security protocols for Protected Health Information (PHI), ensuring 100% compliance with HIPAA standards during data entry and retrieval processes.
- Collaborated with office project management to implement system patches and upgrades, enhancing patient processing efficiency.
- Monitored system performance and implemented optimization strategies, improving overall system reliability.
Senior Administrator & Education Director
Freshword Kingdom Assembly
Voorheesville, NJ
07.2009 - Current
- Organizational Oversight: Managed 15 years of administrative operations, financial planning, and facility coordination to enhance service delivery and maintain regulatory compliance.
- Strategic Communication: Provided leadership in crisis counseling and community outreach, utilizing a master's in communication to align organizational mission with community needs.
- Human Capital Management: Oversaw volunteer coordination and staff development to cultivate a high-performance, service-oriented culture and strengthen team capabilities.
IT Systems Administrator
US Technical Solutions / Lockheed Martin
Moorestown, New Jersey
02.2020 - 01.2021
- Supported 5,000+ users, including executive leadership, to ensure seamless access to mission-critical data and communication tools.
- Designed and led staff training programs to enhance digital literacy, facilitating faster system adoption and minimizing user error in high-stakes environments.
- Monitored network security and implemented protective protocols for sensitive data.
Clinical Systems Migration Technician (Epic Rollou
Virtua Hospital
Lumberton , NJ
01.2016 - 04.2016
- Streamlined enterprise-wide transition to Epic EMR system, ensuring hardware and software readiness for admissions and clinical units.
- Coordinated between technical teams and clinical staff to integrate new registration workflows, maintaining uninterrupted patient care and data accuracy.
- Collaborated with diverse coworkers to resolve product and service issues, enhancing overall team effectiveness.
Education
Ph.D. - Doctor of Healthcare Administration (DHA)
Franklin University
Columbus, OH10-2027
Master of Arts - Organizational Communication
Grand Canyon University
Phoenix, AZ09-2023
Bachelor of Arts - Christian Studies & Psychology
Grand Canyon University
Phoenix, AZ01-2017
Skills
- Healthcare operations
- Revenue cycle management
- Patient registration
- Patient throughput enhancement
- Workflow optimization
- Denial prevention strategies
- Governance and compliance
- HIPAA and HITECH standards
- Data privacy regulations
- EHR/EMR proficiency
- Leadership and training
- Change management
- Conflict resolution techniques
- Identity management integration
Certification
Generate AI (White Belt) 2026
Timeline
Healthcare Operations & Systems Administrator
NTT DATA / GainWell Technologies
02.2021 - Current
IT Systems Administrator
US Technical Solutions / Lockheed Martin
02.2020 - 01.2021
Clinical Systems Migration Technician (Epic Rollou
Virtua Hospital
01.2016 - 04.2016
Senior Administrator & Education Director
Freshword Kingdom Assembly
07.2009 - Current
Ph.D. - Doctor of Healthcare Administration (DHA)
Franklin University
Master of Arts - Organizational Communication
Grand Canyon University
Bachelor of Arts - Christian Studies & Psychology
Grand Canyon University